Chief Operating Officer - Home Care, Mental Health & Disability at Southern Cross Care (WA) Inc.

At Southern Cross Care (WA) we help people live extraordinary lives every day, connected to communities.

As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

Southern Cross Care (WA) is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care (WA) an extraordinary place to be.

About the role and where you will be working:

The Chief Operating Officer Home Care, Disability and Mental Health is accountable for the strategic and operational leadership of high quality, financially viable and person-centred services across Home Care, Disability and Mental Health at Southern Cross Care WA (SCC).

This position is located at our central office in Rivervale.

We'll Also be asking you to:

• Build strong strategic partnerships with funders, peak bodies, relevant organisations, consumers, and carers.
• Promote viable opportunities that improve services for people in Home Care, Disability and Mental Health services.
• Evaluate and explore opportunities for business growth in line with the organisational strategic intent.
• Identify and deliver sustainable and culturally appropriate service models and care options.
• Ensure that Home Care, Disability and Mental Health can execute medium and long-term plans that are aligned with SCC’s strategic direction and build success and market presence.
• Lead managers and Home Care, Disability and Mental Health leadership team members to deliver best practice, drive operational outcomes, adhere to operational policies, implement strategic objectives, and support people to achieve operational goals.
• Capture, measure, and report on operational performance and develop plans to improve relevant key performance indicators.
• Develop and control all operational budgets to ensure that the company has all the resources required to meet its objectives within agreed financial parameters and to maintain the financial strength of SCC.
• Demonstrate leadership in the areas of safety, quality and risk and contribute to organisational quality and safety initiatives.
• Ensure compliance with all relevant legislation and other regulations through implementing risk assessments and management programs in the clinical and non-clinical areas including, but not limited to, the National Standards for Mental Health, Aged Care Quality Standards and NDIS Practice Standards and Quality Indicators.
• Undertake workforce planning to ensure current and future requirements are met and resource deployment is optimised.

About you:

The ideal candidate will be a commercially minded, growth-driven leader with significant senior experience in a complex human services organisation, ideally in the community, aged or health care settings.

To be considered for this role you'll be:

• Tertiary qualification in management, health, social sciences or a relevant equivalent discipline.
• Demonstrated high level knowledge and understanding of the health, disability and mental health and/or aged care sectors.
• Demonstrated experience in leading a complex human service organisation or other complex organisation.
• Demonstrated experience in business development, achieving market growth, service improvement and delivering high-quality person-centred services.
• Strong critical analysis, problem solving, planning and decision-making skills.
• Excellent stakeholder management and communication skills.
• Excellent time management skills, ability to prioritize multiple demands and manage a multitude of complex tasks simultaneously.
• Alignment with the Southern Cross Care values of Respect, Integrity, Compassion and Excellence.
• Postgraduate qualifications in management or business administration.
• Demonstrated knowledge of the Home Care, Disability and Mental Health funding models, clinical governance requirements, reform initiatives and relevant legislation.
• Experience overseeing the operational management of a large diverse geographically dispersed workforce.

Working with us:

At Southern Cross Care (WA), we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

• Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
• Corporate Health Insurance with HBF.
• Free employee assistance program.
• A diverse range of services which allows professional development and growth.
• Annual leave starting at 4 weeks (full time).
• Carers/personal leave.
• Service Awards for long-standing employees.
• Flexible working environment.

How to apply:

This role is managed by Lester Blades - Executive Search & Board Advisory, please apply for the position using the link below or directly through their website.

Kindly note, if your application progresses to an interview, we’ll be asking for:

• National Police Clearance - current within 6 months (or evidence of application).
• Immunisation record (Flu & COVID19).

About us:

Established over 50 years ago, Southern Cross Care (WA) is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care (WA) Inc. Group.

Southern Cross Care (WA) is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services, we provide visit: scrosswa.org.au