Chief Operating Officer - Florence Crittenton Services of Orange County, Inc.

Position Summary:

The Chief Operating Officer role is an integral part of the executive leadership team, providing close comprehensive leadership and oversight to all agency programs. The Chief Operating Officer, in collaboration with the Chief Executive Officer, develops and implements the agency’s strategic plan through mission-centered and research-based leadership practices. This role requires strong skills within the areas of organizational culture development, organizational systems and processes, team member development, innovation, change management, and financial planning and management. The Chief Operating Officer provides leadership and guidance to the Vice Presidents and other executives to ensure effective and efficient business practices across the organization.

Essential Duties:

• Continuously build a strong organizational culture of mission-centered programs, innovation, responsibility, accountability, empowerment, and teaming to maintain a thriving organization.
• Provide leadership and coaching within the executive leadership team. Hire, supervise, and evaluate direct reports, including program Vice Presidents. Provide leadership to program Vice Presidents to ensure strategic plan, programs targets, and business goals are met.
• Collaborate with other executives to decide on business strategies and coordinates as needed to ensure interdepartmental communication, consistency, and identification of areas for improvement or future development.
• Direct organizational operations and programs to ensure continuing operations and increase efficiency.
• Analyze operations to evaluate performance in meeting objectives to determine areas of potential cost reduction, program improvement, or policy change.
• Identify, develop, and implement new and innovative mission-focused programming and diversified funding sources.
• Utilize data-driven decision-making practices to establish and achieve program targets, develop balanced budgets, create and implement program goals, evaluate program impact and effectiveness toward meeting the agency’s mission.
• Ensure programs’ systems, operations, and structure maintain compliance with organizational policies and procedures, Title 22 licensing regulations, and all local, state, and federal regulations. Develop, participate, and implement, in collaboration with the Vice Presidential of Quality Improvement, the continuous quality improvement process and outcome measurement.
• Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational effectiveness and use of resources to ensure appropriate stewardship of the agency’s resources.
• Other duties as assigned.

Minimum Qualifications:

• Master’s degree in mental health, social services, social work, or other human services related field required; postgraduate degree in organizational leadership/psychology, business management, administration, or finance is preferred.
• At least 10 years of industry-related experience, including three years in executive management required.
• Exceptional leadership skills with a strong working knowledge of core leadership theory and practice.
• Excellent mission-focused independent critical thinker and decision maker, strong analytical and data-driven perspective, detailed-oriented and strategic thinker, and solution-focused.
• High level of emotional intelligence as demonstrated by proficiency in team-building, negotiations, operational management, business strategy, and implementation.
• Highly knowledgeable about corporate legislation and company guidelines.

Additional Requirements:

• Must be available for after standard business hours programs consultation or crisis support.
• Must exhibit cultural humility, awareness, and sensitivity to all team members, stakeholders, clients, and clients’ families.
• Proficient with Microsoft Office Suite, Electronic Health Records system software.

Core Competencies:

Examples listed in each category are NOT an all-inclusive list of specific tasks, which may vary according to emergent needs.

Leadership and Systems Thinking Skills

Leadership and Systems Thinking Skills focus on incorporating ethical standards into the organization; creating opportunities for collaboration internally within the agency, among public health, and other organizations; mentoring personnel; adjusting practice to address changing needs and environment; ensuring continuous quality improvement; and managing organizational change.

• Incorporates ethical standards of practice into all interactions with individuals, organizations, and communities.
• Ensures continuous improvement of individual, program, and organizational performance (e.g., mentoring, monitoring progress, adjusting programs to achieve better results).
• Ensures use of professional development opportunities throughout the organization.
• Ensures the management of organizational change (e.g., refocusing a program or an entire organization, minimizing disruption, maximizing effectiveness of change, engaging individuals affected by change).
• Facilitates assigned team through the problem-solving and creative-thinking processes leading to the development and implementation of new approaches, systems, structures, and methods.

Team Building and Managing Performance

Exhibits the ability to inspire employees’ performance and building superior teams, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly:

• Develops high functioning teams that exhibit psychological safety and mutual accountability to team and organization performance.
• Ensures that assigned staff has clear goals and responsibilities.
• Supports employees in their efforts to achieve job goals (e.g., by providing resources, removing obstacles, acting as a buffer).
• Stays informed about employees’ progress and performance through both formal and informal methods.
• Provides specific performance feedback, both positive and corrective, as soon as possible after an event.
• Deals appropriately and promptly with performance problems; lets people know what is expected of them and when.

Analytical/Assessment Skills

Analytical/Assessment Skills focus on identifying and understanding data, turning data into information for action, assessing needs and assets to address needs, developing assessments, and using evidence for decision making.

• Approaches a situation or problem by defining the problem or issues; determining its significance; collecting data; using tools to disclose meaningful patterns; using logic and intuition to arrive at decisions.
• Uses information technology in accessing, collecting, analyzing, using, maintaining, and disseminating data and information to support the agency.
• Integrates findings from quantitative and qualitative data into organizational plans and operations (e.g., strategic plan, quality improvement plan, and professional development).

Policy Development/Program Planning Skills

Policy Development/Program Planning Skills focus on determining needed policies and programs; advocating for policies and programs; planning, implementing, and evaluating policies and programs; developing and implementing strategies for continuous quality improvement; and developing and implementing continual improvement plans and strategic plans.

• Determines the feasibility (e.g., fiscal, social, political, legal, and geographic) and implications of policies, programs, and services.
• Ensures implementation of policies, programs, and services is consistent with laws and regulations.
• Ensures quality standards are met, stressing accountability and continuous improvement.
• Ensures the evaluation of policies, programs, and services (e.g., outputs, outcomes, processes, procedures, and return on investment).
• Develops organizational goals and objectives and integrates current and projected trends (e.g., health, fiscal, social, political, environmental) into organizational strategic planning.

Communication Skills

Communication Skills focus on assessing and addressing client’s needs; soliciting and using input from team members and outside agencies; communicating data and information; facilitating communications; and communicating the roles of your staff as members of a team, aligned with the agency’s mission.

• Communicates Values, Mission, and Vision throughout the organization and especially with senior level staff.
• Conveys data and information to professionals and the public using a variety of approaches (e.g., reports, presentations, email, letters, testimony, press interviews).
• Evaluates strategies for communicating information to influence behavior.
• Facilitates communication among individuals, groups, and organizations.
• Listens empathetically and summarizes understanding of what questions or comments to verify understanding and prevent miscommunication.

Cultural Competency Skills

Cultural Competency Skills focus on understanding and responding to diverse needs, assessing organizational cultural diversity and competence, assessing effects of policies and programs on different populations, and taking action to support a diverse workforce.

• Demonstrates sensitivity to and respect for ages, social role, culture, race, gender, gender identity and expression, language, spirituality, sexual orientation, ethnicity, social class, economic status, immigration status, veteran status, and disability.
• Promotes the importance of and emphasizes sensitivity to cultural competency throughout the agency service system.
• Demonstrates the importance of gathering information and showing sensitivity to the person receiving behavioral health services and the family, and their self-identified view of their culture and social world, utilizing strength-based solution-focused interventions.

Time Management and Organization

Time Management and Organizational skills encompass the ability to take responsibility for one’s performance by spending time appropriately distributed to ensure that both internal and external client needs are met. Organizes and prioritizes assignments to ensure that newly emerging, urgent issues are resolved, while not losing sight of longer-term goals.

• Understands what is required and establishes/implements an effective course of action (e.g., establishes appropriate deadlines and meets them).
• Reprioritizes work efforts based on changing situations and emerging issues (e.g., in response to organizational, systems, and/or market changes).
• Establishes and maintains systems, case files, and documentation and submits in a timely manner.
• Shifts attention quickly to respond to the unexpected while, simultaneously, makes progress on planned activities.

Financial Planning and Management Skills

Financial Planning and Management Skills focus on engaging other government agencies that can address community health needs, leveraging public health and health care funding mechanisms, developing and defending budgets, motivating personnel, evaluating and improving program and organization performance, and establishing and using performance management systems to improve organization performance.

• Develops, defends, and determines priorities for organizational budget.
• Approves proposals for funding (e.g., foundations, government agencies, corporations).
• Monitors expenditures and resources to ensure spending is within allotments or makes appropriate modifications.
• Uses financial analysis methods in making decisions about policies, programs, and services (e.g., cost-effectiveness, cost-benefit, cost-utility analysis, return on investment).
• Ensures the use of financial analysis methods in making decisions about policies, programs, and services (e.g., cost-effectiveness, cost-benefit, cost-utility analysis, return on investment).
• Uses performance management systems for program and organizational improvement (e.g., achieving performance objectives and targets, increasing efficiency, refining processes, sustaining accreditation).

Physical Requirements:

• Sitting 2 to 6 hours per day.
• Standing 1 to 4 hours per day.
• Occasionally bending, stooping, twisting, reaching, turning, and squatting
• Small motor and hand skills necessary to perform writing/ computer tasks.
• Normal or Corrected near and far vision, in addition to non-inhibiting color vision. May read up to 75% of the day.
• Normal or corrected hearing.

Work Environment:

Primarily in an office environment with limited noise levels and exposure to the elements.

Salary Range

$190,000-$230,000 annually