Chief Operating Officer - Tepeyac Community Health Center

JOB SUMMARY: The Chief Operating Officer (COO) directs, organizes, develops, and evaluates all organizational service delivery activities and clinical operations at Tepeyac Community Health Center. The COO is responsible for operational excellence, innovation, and creating a positive workplace culture. The COO is responsible for developing, implementing, and managing the organization’s operational systems, processes, workflows, policies, and procedures. In partnership with the executive leadership team, the COO will develop the strategic plan for organizational operational and financial success. The COO is a hands-on transformational leader who is able to lead by example to motivate staff and deliver measurable, accountable, cost-effective results that further the mission of the organization. The COO is a member of the Executive Team and reports to the CEO.

Ideal Candidate: Enthusiastic about the organization’s mission and the continued growth Tepeyac Community Health Center is experiencing. Encourages development and growth of staff and team building through strong interpersonal skills and an innovative approach.

A. MINIMUM QUALIFICATIONS:

• Education: Bachelor's degree is required in Healthcare Administration or Business Administration; a Master's degree in Healthcare Administration is preferred.

• Experience: Minimum of 6 years' experience in clinical healthcare operations or administration required; FQHC experience preferred.

• Language: Oral and written fluency in English required and oral fluency in Spanish preferred.

B. ESSENTIAL DUTIES & RESPONSIBILITIES:

• As a member of the executive team, collaborate with the CEO, CHO, CFO and other members of the Leadership team in developing and implementing Tepeyac Community Health Center’s mission and strategic plan.

• Work closely with the Leadership team to develop and implement the organizational Business Plan, including budgeting, staffing, and reporting measures to track performance and ensure goal attainment to maximize resources and revenue.

• Partner with the CHO to assure the delivery of high-quality primary and preventive health care services and to develop business cases for expansion of services.

• In collaboration with the executive team, participate in the development and preparation of short-term and long-term budgets based upon organizational goals and objectives.

• Inform the creation of meaningful dashboards to support process improvement activities and utilize process improvement skills to assess opportunities for efficiencies and implement change.

• Develop and use Key Performance Indicators to inform strategic plan and areas of opportunity.

• Provide a strong day-to-day leadership presence and encourage an “open-door” policy among all staff.

• Participate in regular quality and process improvement meetings with other clinic administrators and executive leadership staff to ensure the highest level of business efficiencies and compliance.

• Develop, implement, and evaluate policies and procedures to standardize workflows to assure quality and safety for both patients and staff.

• Identify growth opportunities and priorities by establishing and maintaining relationships with key individuals, both external and internal to Tepeyac Community Health Center.

• Work closely with the Grants Manager to ensure clinic grant deliverables are met by supporting/enforcing pertinent requirements and reliable data.

• Work closely with the Leadership team to ensure health center compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies, including the 19 core requirements as prescribed by HRSA.

• Ensure staff training and monitors organizational compliance as it relates to the enrollment process of:

a. Medicaid

b. Medicare

c. Colorado Indigent Care Program

d. Primary Care Fund

e. Federal sliding scale fee discounts

f. Any services delivered under contractual relations with outside agencies

g. Private Insurance

Executive Leadership

• With the executive leadership team, create vision, strategy, and organizational culture.

• Sets operational goals for each department, in partnership with CHO for clinical departments, and ensure resource allocation aligns with departmental objectives and organizational mission.

• Ensure inter and intra departmental functioning and collaboration. Oversee cross-departmental process improvement efforts to ensure the business is running smoothly.

• In supervising a team of directors, hold staff accountable, support staff, and resolve conflicts.

• Plan, lead and facilitate executive team and leadership team meetings.

Patient Services and Clinical Operations

• Provide oversight, guidance, and support to the Practice Manager and Patient Services Manager to positively impact operational efficiency.

• Develop and support training and development of staff, implementation of departmental goals, policies, procedures, and reporting tools.

• Responsible for operational functions to streamline and improve workflow efficiencies where needed, such as patient demographic data collection and integrity, patient flow, patient scheduling, and preparation of charts for new patients.

• Based on projected enrollment rates, patient visits, and provider productivity, monitor the impact of growth on the facility’s existing space plan, and develop plans in partnership with the executive team for facility expansion, staffing models, and improvement projects.

• Increase patient volume by ensuring efforts are dedicated to bringing in new patients to drive payor mix diversification.

Compliance, Quality and Risk

• Provides oversight to Compliance, Quality and Risk Director to ensure Tepeyac policies and procedures are documented, accessible, and updated as appropriate.

• Guides the development of risk and emergency management planning and provides leadership to internal staff in case of non-clinical emergencies.

• Ensures support to the compliance department to ensure Tepeyac adheres to federal, state, local and accrediting agency regulations and requirements.

• Responds to and manages incidents and patient complaints in partnership with the Compliance, Quality, and Risk Director. Ensure patient’s voice/perspective is heard and incorporated within patient satisfaction metrics.

• Serves on the Quality Improvement and RSSQ (Risk Safety Satisfaction Quality) Committee.

• Chair the Security Committee.

Facilities

• Direct supervision of Facilities Manager.

• Oversee general day to day facilities needs and major repairs or maintenance projects as required.

• Ensure working spaces and patient-facing areas are in good working order.

IT

• Direct supervision of Senior IT Manager.

• Supports and integrates IT needs with organizational needs.

• Proactively seek out improvements and IT software/programs that support Tepeyac’s strategic plan and service delivery in partnership with IT team.

Other duties as assigned.

Supervision: Director of Quality, Compliance & Risk, Practice Manager, Facilities Manager, Senior IT Manager, and Patient Services Manager.

B. KNOWLEDGE, SKILLS & ABILITIES:

• Build rapport with coworkers, volunteers, patients, and external contacts.

• Work independently and organize work in a way that ensures accuracy and efficiency.

• Strong ability to prioritize tasks in a fast-paced environment.

• Demonstrate effective and sensitive responses to the needs and concerns of patients.

• Model excellent customer service skills.

• Use a variety of software including MS Office, MS Excel, electronic health record, and the Internet.

• Working understanding of revenue cycle management and the impact of clinical operations workflows on revenue.

• Promote responsible and ethical decision making to managers/directors and model that behavior.

• Handle sensitive and confidential information ethically and responsibly.

• Collaborate and communicate with others effectively.

• Knowledge of the core principles and practices of effective health center operations and administrative management.

• Ability to effectively manage, lead and supervise a multidisciplinary team.

• Knowledge of Tepeyac’s mission, vision, strategic direction and polices to effectively communicate with staff and community partners.

• Detail-oriented, efficient and organized.

• Strong analytical and problem-solving skills, with the ability to make well thought out decisions. Proven ability of data-driven decision making.

• Excellent written and verbal communication skills.

• Highly trustworthy, discreet and ethical.

• Maintain a creative and positive approach to communication and problem solving.

Pay and Benefits:

Tepeyac Community Health Center offers a full compensation package to all full-time employees. Benefits include medical, dental and vision insurance, a flexible spending account, a 401k, disability insurance paid for by Tepeyac, eight paid holidays, approximately four weeks of paid time off each year and 6 days of sick leave each year. The salary range for the Chief Operating Officer (COO) position is $137,000 - $156,000 annually, depending on experience.

If you are interested in applying, please send your cover letter and resume to hr@tepeyachealth.org. We look forward to hearing from you!

As required by Colorado’s CMS Vaccine Mandate, all Tepeyac Community Health Center employees must be fully vaccinated against COVID-19, subject to the requirements of the American with Disabilities Act (42 U.S.C. § 12101 et seq..), Title VII of the Civil Rights Act (42 U.S.C. § 2000e et seq.), the Colorado Anti-Discrimination Act (C.R.S. § 24-34-401 et seq.), and any other relevant federal or State law. As such all persons offered a position will be required to provide valid proof of vaccination prior to starting employment.