Chief of Staff/ Marketing Manager - ZS

Position Summary

The Marketing Strategy Manager serves as the “Chief of Staff” for the company’s Chief Marketing & Communications Officer. In this role, you will be embedded as a critical member of the team. You will be a thought partner to the leadership team, helping to prioritize and drive key functional initiatives, and create the structure and processes that enable the Marketing & Communications team to achieve its vision, strategy, and key milestones.

This role will serve as a key connector and have broad visibility across the function, building collaborative relationships both within the space and across ZS to facilitate connectivity and efficiency. This involves providing strategic and operational support across 6 dimensions: 1) strategic project leadership, functional coordination & best practices, 2) strategic planning and budgeting, 3) people development and engagement, 4) headcount and financial performance tracking, and 5) communication, marketing, meetings, and team events planning and execution. 6) coordination of focus for the team administrative assistants

Responsibilities:

Strategic Project Leadership, Functional Coordination & Best Practices

• Drive special projects &  initiatives (e.g. organizational goals initiatives, cross-functional prioritization, etc.)

• Define, implement and communicate best practices across the function to drive effectiveness
• Facilitate the selection and management of critical success metrics
• Drive an internal client feedback process to identify opportunities to increase client satisfaction
• Manage process improvement projects, etc.

Strategic Planning and Budgeting

• Drive function innovation and visioning exercises

• Drive the annual function strategic financial planning process, working with senior leadership team members to understand priorities, goals, and focus areas

• Help leadership identify areas of connection/synergy, opportunity, or issues through listening across the function
• Work across the team to create and track annual budget and ensure spend to plan

People Development and Engagement

• Create and drive robust onboarding programs to integrate new team members
• Help to organize learning function specific programs to advance relevant skills, effective coaching, and other learning-oriented initiatives in collaboration with the Learning & Development team and HR Business Partners
• Ensure completion of all mandatory legal trainings and processes for the team
• Support and facilitate internal transfer requests based on interest and expertise
• Organize repositories on the intranet, SharePoint, Teams, etc. and encourage knowledge sharing and best practices

Headcount and Financial Performance Tracking

• Partner with CMCO, HR and Finance on headcount and financial planning/modeling and tracking
• Support team staffing needs by working with functional leadership and broader HR team to ensure appropriate resourcing/hiring/promotion plans are in place to support function

Communication, Marketing, Meetings, and Events Planning and Execution

• Manage/collaborate on communication and marketing materials/events for space/functional team members
• Plan and execute meetings for Marketing & Communications, leadership, and broader ZS community
• Organize team-building events to help grow and maintain the team culture and community
• Facilitate collaboration between ZS global offices to best support function and ZS goals

Coordinate focus of team administrative assistants

• Collaborate with Administrative Manager on the professional development of Marketing & Communication team administrative professionals
• Prioritize work of the assistants to support team goals, while managing performance

Qualifications:

• Professional services firm, consulting or strategy/operations experience preferred
• BS required, MBA or other advanced degree preferred
• Business-minded (strong commercial instincts) paired with strategic planning skills
• Experience working in marketing – understanding broad organizational goals, tools, systems, processes, and administration
• Leadership experience and team building skills, including strong interpersonal skill, influence without authority, and people management
• Able to quickly internalize and understand a large volume of information, prioritize, and make timely decisions
• Strong business and financial acumen
• Effective communication skills, including executive level communication and large group presentations
• High quality written communication for business plans, initiative justification, and policy documentation
• Experienced project manager in leading change management initiatives
• Proven history of achieving results in challenging or ambiguous environments
• Experience creating or administering organization policy, measures, metrics
• Strong understanding of systems and processes – both overall purpose and landscape, as well as how to navigate and affect change
• Mastery of productivity and collaboration tools:  MS Office - PowerPoint, Outlook, Excel, Teams
• Creative, driven, positive, trustworthy, willing to take on tasks at any level to ensure success