Chief Lending Officer (CLO) - State Employees Credit Union

Position Title: Chief Lending Officer (CLO)

REPORTS TO: EVP/Chief Operations Officer

SUPERVISES: SVP Mortgage and Consumer Lending, Senior Director of Commercial Operations and Sales, AVP Collections, Lending Operations staff

JOB STATUS: Exempt

JOB GRADE: 20 $159,350.90 -$212,467.86 Target Salary Range

*This position works on-site. Remote work is not available at this time.

JOB SUMMARY:

The Chief Lending Officer (CLO) is a key leadership position responsible for the strategic direction, growth, and overall management of all lending operations within the credit union. This role oversees and integrates all lending functions, including Mortgage Lending, Consumer Lending, Indirect Lending, Collections, Commercial Lending, and Business Services. The CLO is tasked with developing and implementing strategies, policies, and procedures to ensure the credit union's lending portfolio is sound, competitive, and compliant with all regulatory requirements. Working closely with other senior leadership team members, the CLO aims to enhance member satisfaction, drive loan growth, and contribute to the financial success of the organization.

All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.

Duties/Responsibilities:

• Strategic Planning and Execution:
  • Develop and implement strategic plans for all lending activities that align with the credit union's mission, vision, and goals.
  • Identify market opportunities and develop new lending products and services to meet member needs and drive growth.
  • Monitor industry trends and adjust strategies accordingly.
• Leadership and Team Management:
  • Provide leadership and direction to the managers of all lending operations and collections activities.
  • Recruit, train, mentor, and develop high-performing teams to ensure operational excellence and consistency of delivery.
  • Foster a culture of accountability, continuous improvement, and member service.
• Mortgage Lending Oversight:
  • Oversee mortgage lending operations, ensuring competitive products, efficient processing, and compliance with real estate lending regulations.
  • Collaborate with the mortgage team to improve loan origination processes and member experiences.
• Consumer Lending Oversight:
  • Manage consumer lending programs, including personal loans, auto loans, and credit cards.
  • Ensure products are competitive and meet the evolving needs of members.
• Collections Management:
  • Oversee the collections department to minimize loan delinquencies and losses, and increase effectiveness of recovery efforts.
  • Implement effective strategies while maintaining positive member relationships.
• Commercial Lending and Business Services:
  • Lead commercial lending and business services departments, developing strategies to attract and retain business members.
  • Ensure commercial lending practices are sound and comply with evolving regulatory requirements.
• Indirect Lending Oversight:
  • Manage indirect lending relationships, ensuring partnerships with dealers and third parties are profitable and align with the credit union's risk tolerance.
  • Monitor the performance of indirect lending programs and make adjustments where necessary.
• Risk Management and Compliance:
  • Ensure all lending activities and functions comply with federal and state laws, regulations, and internal policies.
  • Implement risk management strategies to maintain a healthy and comprehensive loan portfolio.
  • Collaborate with compliance and audit teams for regular reviews and audits.
• Financial Management:
  • Develop and manage the lending budget, including forecasting and reporting.
  • Monitor loan portfolio performance and implement corrective actions while remaining aligned to the credit union's strategy and risk tolerances.
  • Collaborate with the CFO to ensure financial goals are met.
• Member Experience and Service Quality:
  • Promote a member-centric culture within the lending departments.
  • Enhance service delivery and ensure high levels of member satisfaction with lending products and services.
• Cross-Functional Collaboration:
  • Collaborate with other departments such as Marketing, Accounting/Finance, and IT to support lending initiatives and organizational goals.
  • Participate in executive, board, and related meetings, providing insights and recommendations on lending matters.
• Perform other duties as assigned.

Required Skills/Abilities:

• Demonstrated, extensive experience overseeing multiple lending functions, including Mortgage Lending, Consumer Lending, Collections, Commercial Lending, Business Services, and Indirect Lending.
• Strong leadership skills with the ability to inspire and motivate teams.
• Proven ability to manage multiple departments and projects simultaneously.
• Excellent decision-making and problem-solving skills.
• Comprehensive knowledge of lending principles, practices, and regulatory requirements.
• Demonstrated ability to develop and implement strategies that drive growth/profitability.
• Innovative mindset with a focus on continuous improvement.
• Those in a leadership role are expected to participate in company meetings, community events, and similar engagements as ambassadors to the organization and its mission. These include voluntary and involuntary events that although ordinarily will be during business hours, does include weekends and evenings as announced.
• Job Related Travel - As required.

Education/Experience:

• Education or experience equivalent to a Bachelor's degree in Finance, Business Administration, Economics, or a related field; Master's Degree or other advanced certification preferred.
• Additionally, a minimum of (10) plus years' of progressively responsible experience in lending within a financial institution, with at least (5) years in a senior management role.
• Professional certifications such as Certified Lending Officer (CLO), Certified Credit Union Executive (CCUE), or similar credentials are a plus.

General Requirements:

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:

• Work in a safety conscientious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
• Adhere to policy on Drug Free Workplace.
• Comply with company policies and procedures and local, state and federal regulations.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Some standing, walking, kneeling, stooping, bending and lifting.
• Must be able to lift up to fifteen (15) pounds at times.
• Must be able to access and navigate credit union facilities.

State Employees Credit Union offers a highly competitive benefits package

Applications must be received by Human Resources

State Employees Credit Union of New Mexico is an Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.