Chief Executive Officer - Community Health Service Inc.

Here at Community Health Service, Inc (CHSI), our mission is to represent excellence in healthcare through the dedicated practice of empowerment, inclusivity, and equity. We are called to reclaim the power within our communities to achieve social justice, health equity and build a foundation of diversity in healthcare for future generations.

WHAT DO WE DO?

CHSI is a federally qualified health center, established in 1973 to serve the health needs of migrant & seasonal farm workers and their family members. Today, CHSI has expanded its services and provides medical, dental, and mental healthcare to all individuals in our communities. Our services are provided on a more affordable sliding fee scale to those who are under-insured or un-insured. We also accept ND and MN Medicaid, Medicare, and most private insurance plans. We currently operate four year-round clinics, two mobile medical units, and two victim advocacy program centers in Minnesota & North Dakota.

WHO ARE WE LOOKING FOR?

CHSI is in a search to find a dynamic, energetic, and humble leader to help propel its mission of health equity through excellence forward. The next CEO will be a strategic thinker, innovator, catalyzer, and change management expert with good business acumen. The leader will be exceptionally knowledgeable in the field of healthcare, with a proven track record in leadership as a proven grower of people, programs, and culture.

CHSI's next CEO must excel in relationship building and interpersonal skills, have prior experience in Board relations, and possess a knowledge of complex and blended funding streams. We are looking for a leader that can care for our staff in a dynamic way, inspiring them towards success and growth, and taking care of their whole person needs as they care for the patients and the community.

An ideal CEO will be invested in the root of the health center movement, centering their vision on truly listening to the community to gain understanding of needs and providing pathways for empowering the community to meet those needs through access to healthcare and other community social needs. The CEO will align staff, programs, and the community to ensure all programs are funded and sustainable to provide reliable resources to its community.

PERFORMANCE OBJECTIVES:

• VISIONARY LEADERSHIP AND STRATEGY: The CEO needs to maintain both productive external relationships and partnerships, and an internal environment in which staff and the board work together to successfully address the organization's strategic plan. The CEO must employ both "big picture" and "detailed systems" thinking in making organizational decisions based on the center's mission/vision/values.
• GENERAL OPERATIONS: The CEO must understand the health center movement/model; the impact of the current healthcare environment on the center and its patients; how to work fluidly with government agencies, funders, and other critical entities; and how to foster a positive community image.
• CULTURAL HUMILITY: The CEO ensures an environment where diversity, equity, inclusion, and belonging are at the center of every action, and in which all employees employ actions of assessing implicit bias, maintaining an open posture of learning, and successfully bridging conversations with those who have different backgrounds and perspectives.
• PERSONNEL MANAGEMENT AND TEAMWORK: The CEO must ensure that recruiting, onboarding, retention, general personnel management, and human resources compliance are successfully carried out. They must foster genuine teamwork and a sense of common purpose among all staff, through delegation, decision-making, clear job descriptions, and team collaboration which ensures that tasks are completed efficiently and with respect for all. The CEO works in partnership with Human Resources to ensure effective staff engagement and development that fosters optimal professional opportunities for future leaders.
• OPERATIONAL MANAGEMENT: The CEO must work in partnership with other health center operational leaders and managers to ensure full alignment of people, processes, and places, supporting appropriate operational and clinical responses to a changing environment.
• FINANCE AND REIMBURSEMENT: CEOs must fully understand budgets, cash flow analyses, income statements, and balance sheets. They also need to understand 990 tax returns, federal grant regulations, 340B regulations, audits, and compliance principles. The CEO works in partnership with the CFO in creating, and ensuring adherence to, appropriate financial policies and controls. An important financial component is ongoing fund development for organizational sustainability. The CEO must ensure continual and diverse revenue streams (grants, fundraising events, major donor/foundation contributions, etc.). by creating conditions that enable fund development success. The CEO cannot wholly delegate these activities as potential donors and the community will want to interact personally with the CEO.
• QUALITY MANAGEMENT: The CEO supports and participates in quality management and related programs, ensuring that health services are safe, effective, patient-centered, timely, efficient, and equitable.
• HEALTH INFORMATION TECHNOLOGY: The CEO ensures appropriate use of the EHRs, Patient Management systems, and advanced HIT applications to optimize quality of care, center operations, and reimbursement.
• LEGAL AND ETHICAL ISSUES: The CEO leads through personal integrity, respect for all, and a clear commitment to excellence, and they ensure the same from all staff. A CEO must also ensure successful Risk Management awareness and action, as well as ongoing compliance with both the Federal Torts Claims Act and all grant requirements.
• ADVOCACY: The CEO will develop and maintain strong relationships with professional peers, donors, industry association colleagues, media representatives, and more. Transparency and coalition building are critical, as is regular communication with direct stakeholders and the public. The CEO will need to maintain awareness of all advocacy rules related to federal fund sources and must guide staff and the board in taking an active role in community mobilization for health. The CEO will have to do this for all CHSI's broad service areas.
• RESILIENCY AND JOY IN WORK: The CEO must successfully undertake and navigate change, and they must provide support to staff as the center addresses new initiatives and care models. In addition, CEOs must successfully promote true joy in work, both personally and for the health of the center staff, by centering wellness and balance amongst staff.

SPECIFIC REQUIREMENTS INCLUDE:

QUALITIES:

• VISIONARY LEADERSHIP: Skilled in developing a future vision for the organization and translating that vision into action, balancing the health center's passion for mission with its need to operate effectively as a business with a comfortable margin. Continuously improve and strengthen CHSI's organizational capabilities, including its systems, human resources, and business processes-with its goal to continue to deliver quality care to a diverse and growing patient population.
• OPERATIONAL EXCELLENCE: Comprehensive understanding of the clinical regulatory and administrative issues and challenges involved in directing the operations of a multi-site, multi-service health care center that spans over 400 miles and cares for both rural and urban communities. A history of accomplishment and innovation of services for vulnerable populations. And a track record in financial management, stewardship, and developing strategies to successfully increase revenue, including knowledge of HRSA requirements and relevant healthcare policies at both state and federal levels.
• HIGH EMOTIONAL INTELLIGENCE: Strong leadership capabilities allowing them to cultivate and empower a high-performing senior leadership team that works well together.
• COMPASSIONATE: Serve as CHSI's ambassador and cultivate existing and new relationships, partnerships, and collaborations.
• CONTINUOUS GROWTH: Continually seeking opportunities to learn new skills and hone current skills to establish long-term operational, financial, and organizational sustainability by strategically assessing existing programs and developing new models and revenue streams.
• COMMITMENT TO JUSTICE: Equity, and Diversity: Can recruit and retain a diverse team of talented, culturally humble clinical, professional, and administrative staff. And promote a culture of openness and fairness that encourages learning and excellence. Is committing to furthering equity in the community, ensuring organizational objectives and processes align with this goal.
• COMMITMENT TO THE COMMUNITY: Willingness to live in or near one of CHSI's four years round site.

QUALIFICATIONS

• Graduate of an accredited university with, at minimum, a bachelor's degree in a healthcare profession, healthcare administration, public health, human services, or related field. Master's degree preferred.
• Five years' experience providing specific knowledge, skills, and abilities to successfully manage a program, including operational, financial, and human resource management. Executive experience is preferred. • Management experience near the size and complexity of CHSI. Experience with federally qualified health centers is preferred.
• Non-profit experience working effectively with a volunteer Board preferred.
• Knowledge of complex public health and complex healthcare administration concepts, principles, and practices.

PHYSICAL REQUIREMENTS:

• In an eight-hour workday, the employee must be able to: bend and crouch occasionally, sit continuously and stand or walk frequently.
• Employee must be able to lift up to 50 pounds occasionally.
• Employee must be able to use hands/arms, feet/legs for repetitive fine to large motor skill movements.

WHAT ARE THE PERKS, YOU ASK?

CHSI promotes a healthy work/life balance for employees through a generous time off program. Those eligible are offered:

• Executive Paid Time Off (PTO): 240 hours per year!
• Personal Days Off (PDO): In addition to PTO, we offer 4 paid personal days each year.
• Paid Holidays: CHSI offers 11 days of holiday pay.

CHSI also provides retirement, medical, and insurance plans to employees. Those eligible may enroll in:

• 401K Retirement Plan, with a 4% company match!
• Health, Dental, and Vision insurance
• HSA Health Savings Account and/or Flexible Spending Account
• Life & Disability Insurance (Short Term Disability premiums paid by CHSI)
• Supplemental Voluntary Benefits

READY TO MAKE A DIFFERENCE?

If this role is a great fit for your skills & personality, please complete our quick online application on the right side of the page.

PLEASE NOTE:

CHSI is an EEO/Affirmative Action/Veteran-friendly employer. We do not discriminate on the basis of age, gender expression/identity, genetic information, marital status, national origin, physical or mental disability, pregnancy, race, religion, sexual orientation, or veteran status.

CHSI facilities are deemed under the Federal Tort Claims Act (FTCA).