Chief Administrative Officer - Hennepin County Medical Center

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. 

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY:

We are currently seeking a Chief Administrative Officer to join our Executive Leadership team. This full-time role will work days.

Purpose of this position: Chief Administrative Officer (CAO) provides strategic leadership to achieve business objectives, integrates administrative systems and teams, and leads transformational change. The CAO will partner with the CEO, the board of trustees, and senior leadership team in crafting integrated strategies and executing enterprise initiatives to support financially sustainable advancement of the mission. They will have direct accountability for maintaining and improving administrative operations both in their vertical areas of responsibility and horizontally across the organization

Departments and areas of functional accountability include: People and Culture, Compliance and Risk Management, Information Technology, Project Management, and Data Analytics

RESPONSIBILITIES:

• Champions and advances a culture that embraces change, adaptability, and continuous improvement while constantly measuring and challenging the status quo in support of advancing our mission. Partners with leadership to articulate and deliver on talent strategy with an established plan that will attract, retain, and develop the best people, delivering on current and future strategic priorities
• Represents, guides, and advances the People and Culture team in key forums as they develop strategy and deliver excellence in critical talent capabilities including: Talent Acquisition Strategy and Process, Talent Management, Total Rewards, Employee Engagement, Benefits, Payroll, Volunteers, Organizational Development and Learning, Culture, Equity, Diversity, Inclusion, Change Leadership / Change Management, HR Policy, Employee Relations, and Operations
• Develops and implements creative talent acquisition strategies to ensure access and sustainability of a diverse talent pipeline in a rapidly changing talent market
• Provides leadership for the Compliance and Risk Management Department. Ensures HHS has appropriate controls, audits, and operational actions in place. In conjunction with key executives, ensures administrative and clinical functions are in compliance with all regulatory standards, including federal, state, and local regulations and laws governing business functions, including reporting requirements and fiduciary responsibilities
• Identifies and quantifies enterprise risks. Works cross-functionally to address significant risks and liabilities through annual action plan prioritization. Reports to the executive leadership team and to the HHS board identified risks and related action plans
• In partnership with the Chief Information Officer, develops and deploys strategies for information services, data analysis, and technology infrastructure support. Provides structure, process, and professional project management rigor for major projects and initiatives across the organization
• Develops and maintains organizational dashboards and scorecards from the Board level through to individual teams to support continuous improvement, annual plan goals, and daily operational effectiveness. Ensuring information is visible and actionable
• Develops deep collaboration and strategic alignment for functional areas to support the operational needs of the organization
• In partnership with other Officers, establishes an environment that promotes teamwork within and across all Hennepin Healthcare System areas, identifies team and individual developmental opportunities, and encourages individual contributions to overall team effectiveness
• Selects, develops, evaluates, and mentors directors and managers
• Is responsible for the preparation, review, and management of department budgets to meet or exceed budgetary expectations
• Is responsible for the preparation, review, and management efficiency and productivity in departments to meet or exceed productivity expectations
• Provides clear expectations and standards of accountability to ensure consistency with the organizational mission, vision, and values
• Role models professional and organizational commitment and excellence
• Establishes and maintains systems to ensure compliance with all regulatory standards

QUALIFICATIONS:

Minimum Qualifications:

• Master’s Degree in hospital administration, business administration, public health, health care administration, or related field
• At least ten years of executive leadership experience in a healthcare setting, preferably in both an acute and ambulatory medical center, including prior experience in an academic setting

-OR-

• An approved equivalent combination of education and experience

Knowledge/ Skills/ Abilities:

• Track record of leading process improvement, identifying and prioritizing opportunities to advance the mission, and administrative efficiency through development of processes, systems, and people
• Adept at leveraging technology to reduce risk, streamline operations, and add value to the organization
• Proven experience and successful track record in executive management – including strategy development and implementation, performance planning and management, and overall leadership of professional staff
• Demonstrated ability to manage large budgets composed of people with sought-after skills, multi-year contracts with vendors, and applications with clinical and business impact
• Excellent broad based business background with knowledge and experience in organizational development, continuous quality improvement, and business compliance requirements for each of the managed functions
• Exhibits a strong presence of command with proven ability to establish work plans, goals, and manage to those objectives
• An effective team builder and leader with a track record of integrating functions and fostering a positive work environment that motivates staff to achieve their potential
• Strategic ability to see the big picture and lead a team through change toward a common vision
• Strong project management experience
• Ability to design work processes around customer needs and expectations
• Fosters a results-oriented, accountable environment. Ability to drive change in alignment with the mission, vision, and values of the organization
• Expert knowledge of current health care systems and ability to align organizational goals and outcomes in accordance
• Ability to assume a leadership role while establishing effective working relationships and collaborations with a broad cross-section of staff and volunteers in a culturally sensitive and respectful manner
• Has proven to have dynamic and empowering leadership skills and possesses a positive attitude that will install a vision for excellence
• Extensive capacity for highly accountable decision making

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.  

Please Note:  Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.