Chick-fil-A Executive Director & General Manager - Chick-fil-A
Jefferson City, MO 65109
About the Job
At Chick-fil-A Jefferson City, being part of our team is more than just a job; it's an opportunity for people of all ages and backgrounds to learn life and business skills. In our restaurant, as a member of the Executive team, you will work alongside the Owner/Operator and the entire leadership team to shape the culture and performance of our organization so that we can create our "Remarkable" food and deliver a renowned customer experience. We are fully dedicated to directly leading our teams and helping you develop their future and achieve their goals. Leaders are made here at the Chick-fil-A Jefferson City. If you want to be a part of an Executive team led by professionals with decades of experience and shares a sense of community and service, then join our team!
Position Type:
- Highest level of store leadership
- Full-time, 40-45 hours / week with Friday and Saturday availability
- Oversight of the daily store business as well as outside store operations including the catering and food trailer operations
Key Responsibilities:
- Lead a large organization of over 100 FTE including multiple levels of store leadership
- Work alongside Operator/Owner on the execution of the strategic plan
- Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture
- Maintain the leadership team alignment on the vision of the Operator.
- Execute on the Food Safety, Food Quality, and Customer Service standards
- Ensure stewardship systems are taking place throughout the restaurant
- Develop leaders in such a way that they are operating as a motivated, high-performance team that embodies the vision of the business
- Create, lead, and implement systems that will be the standard for all Front and/or Back of House innovation and high-performance teams throughout the restaurant
Skills:
- Strategic thinker, Goal-oriented, Tech-savvy, Continuous improvement mindset
- Great communicator both in handling difficult situations and a diverse team
- Mature, dependable and results-oriented
- Ability to lead in a fast-paced team centered environment
- Very detailed oriented & keenly observant
- Professional marketing or communications experience
- Maintains a number of business and professional community contacts
- Self-starter, creative and flexible
- Good business sense, achiever
- Strong project/time management skills
- Proven history of consistently performing at a high level
- Unquestionable integrity and represents Chick-fil-A well
- Passionate about building relationships with guests and fellow team members
- Servant spirit with strong sense of stewardship
Required and/or Preferred Qualification:
- Three (3) years of prior leadership experience demonstrating skills in retail, sales, customer service, management, organization, and training development (Required qualification)
- Bachelors Degree or above, preferably in a Business, Human Resources or a hospitality specialty (Preferred qualification)
- Proven experience in a similar employee development, training development and/or trainer role, regardless of industry (Required)
- Demonstrated strong executive leadership experience (Required)
- ServSafe Certification (Preferred)
- Excellent communication skills both verbal and written (Required)
- High standards in the area of operational excellence, quality, and customer service (Required)
- Exhibits a natural ability and desire to coach, mentor and develop others and themselves (Required)
- Positive attitude (Required)
- Ability to keep composure under high pressure and make decisions quickly
- Bilingual (Spanish/English) (Preferred qualification)
- Lean Management and Continuus Improvement training (Preferred)
Benefits:
- Paid Medical, Dental, Vision for employee
- Paid Tuition for undergraduate and graduate college degree
- PTO Eligibility
- Relocation assistance
- 401k with company match
- Sundays off
- Flexible schedule with day and night hours
- Flexible scheduling
- Phone stipend
- Meal discount
#General Manager #Manager #District Manager #Food Service #General Manager #Restaurant #Professional #Development #Leadership #Executive #Regional Manager
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.