Channel Manager – Consumer Sales - Frontier Communications

Channel Manager – Consumer Sales

At Frontier, seeing what's beyond the horizon is in our fiber. And we’ve been doing just that for over 80 years – connecting communities with emerging communications technology across the country. At Frontier, we’re transforming our business to break new ground and taking the digital revolution across the nation. We’re growing our team so you can join us in exploring and opening new frontiers. Here, you’ll have the opportunity to build a powerful foundation for America’s future and yours.

What we’re seeking:

This role reports to the regional consumer sales team and is responsible for improving the penetration of our fiberoptic broadband service within the assigned residential territory. We need a proven leader to own the performance and drive results spanning multiple channels including Door-to-door (D2D), residential agents, multifamily, and more. In this in-person role, you will be required to report to 310 Orange St, New Haven, CT to complete your work responsibilities. (Call out hub)

What we need in you:

You are a driven sales leader with a knack for building high-performing teams. You take ownership of your team’s success.  You have several years of experience in frontline sales and can pivot quickly between hands-on sales coaching and Key Performance Indicator (KPI) reporting.  You are just as comfortable in the field talking to customers as you are in the boardroom reporting on Year-over-year (YoY) results.  Speaking of results, yours are always second to none. You do everything with excellence and expect the same from your team.  A creative thinker who takes responsibility for meeting your numbers even when that means thinking outside the box and trying new approaches.  

What you’ll do:

• Recruit and lead a team of internal and contract sales professionals (D2D, multifamily, and community engagement); tracking and improving results each month through motivation, headcount growth, and vendor engagement
• Assign territory to sales professionals while managing KPIs and sales activity within the assigned territory
• Drive residential fiber customer penetration, while reducing churn and improving customer lifetime value
• Develop fresh insights and techniques to reach more households with fiberoptic internet
• Travel up to 50% as necessary
• Beat our competition and delight our customers every day 

What we offer:

Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer includes:

• Salary Range:  $70,000 to $155,000 
• 20 PTO (Paid Time Off) days + 10 paid holidays per year
• Day one medical, dental, vision and prescription drug plan
• 401k match of 50% on 6% of eligible compensation
• Same-sex spouse and domestic partner benefits coverage
• 10 weeks of paid parental leave, 3 weeks of paid caregiver leave and up to $10k in adoption program assistance

What background you should have:

• Unwavering integrity, unrelenting drive, and continuous improvement
• 1+ years of experience in residential telecommunications (cable, telecommunications, or fiber) sales experience with demonstrated success
• Ability to lead top-performing sales teams and ability to manage performance
• Deep understanding and ability to comprehend and produce accurate sales trends, and forecasts, and uncover opportunities within the KPIs
• Excellent verbal, written, presentation, and content creation/communication skills
• Exhibits sound business judgment, and emotional intelligence, and has a proven ability to influence others
• Ability to operate independently in a lean, fast-paced organization
• Bachelor's Degree or similar work experience preferred 

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter. 

In our line of work, where making connections is paramount, fostering a culture of inclusion is fundamental to our values. We firmly believe in leveraging the strength of diversity to drive digital connectivity forward. If your background brings a unique perspective and value different from what we've outlined, we encourage you to apply and join us in our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.