Change Manager - SGA Inc.

Software Guidance & Assistance, Inc., (SGA), is searching for a Change Manager for a Contract assignment with one of our premier SaaS clients in San Jose, CA . This is a hybrid role.

Responsibilities :

• Leverage change management best practices to ensure the successful adoption of strategic initiatives.
• Partnering with cross-functional team members to assess change impacts and readiness levels; developing plans to address these impacts
• Establishing and maintaining positive relationships with cross-functional partners of all levels; engaging with and supporting sponsors of the change, including executives and senior leadership
• Supporting the design, development, delivery, and management of communications; driving program-level and leadership communications for the change
• Creating enablement plans; providing input for and support training efforts of cross-functional team members; delivering training resources and materials
• Identifying and managing anticipated resistance, supporting change ambassadors/agents for initiatives as appropriate
• Establishing and measuring important metrics change adoption and program success
• Work with business owners and product managers to understand business processes; employee roles in those processes; and interpret the impact of the technology solution on the processes and roles.
• Develops and maintains Project Change Strategy (Communications, Alignment, Training, Reinforcement and Resistance) and detailed plans
• Executes program level communications for broad audiences
• Leads Change Agent Strategy and Meetings
• Authors materials to be distributed for particular interest groups' meetings, emails, newsletters to ensure messaging aligns with Program status and brand
• Provides Change Coaching to program leaders
• Align with the Product Owners and Service Owners for Project business goals/drivers
• Convert technical team documentation into cohesive process driven user documentation and enablement materials.

Required Skills :

• 5 years of demonstrated ability working with organizational change implementations; certifications (PROSCI, etc.) is a plus
• Exceptional listening and communication skills, both written and verbal, to clearly articulate messages to a variety of audiences
• Ability to empower and influence others to move toward a common vision or goal without authority or a direct reporting relationship
• Flexible and adaptable; able to work in ambiguous situations across various functions and at all levels in an organization

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com .

EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.