Change Manager - Paramount Software Solutions
San Jose, CA
About the Job
Job Title: Change Manager
Location: San Jose, CA ( hybrid onsite)
Duration: Long term
What You'll Do
- Develop and strengthen relationships, collaborating with executive sponsors, program team members, and functional partners to ensure organizational change for programs is planned and executed optimally
- Engage with business & IT team members to ensure cross-team & multi-functional collaboration and alignment
- Assess the magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoption
- Deliver on all areas of change including end-user identification and engagement, change impacts and readiness, communications at all levels, training assessment and development, anticipating and addressing resistance, and reinforcement (additional details below)
- Drive continuous improvement, incorporating feedback and lessons learned into updated Change and Program Management processes and tools
- Partner with another BCM resource, the Field readiness and Enablement team, and the broader BCM team to execute the following for the Net Dollar Retention Program:
- Review and update all training materials created to date:
- Sales Enablement
- Sales forecasting
- SLM
- Dictionary / Glossary
- Support creation of new training materials:
- Adjustment tool
- Partner Program
- Native CRM reporting changes
- Author and coordinate for review all communication to stakeholders regarding N$R program phases:
- Data Clean-up
- Dual reporting
- GTM Planning kickoff
- Release (Sales Comp Summit)
- Post release support
- Revised training and communication plan:
- Consideration of GTM planning kick-off
- Facilitate training of a basic understanding to:
- SOMs
- Sales Managers
- Forecasting
- RRPO team
- Partner Managers
- Finance (support only)
- Romania team (support only)
- Develop and manage the Change Agent Network
- Develop and report on adoption metrics
- Support hyper care activities - Post Post-releaseort (office hours, communication, training materials revision…)
What you need to succeed
- Practical experience with organizational change management, including people, process, and technology change implementations
- Proven expertise in change principles and application, including at least 5 years of relevant experience; certification is a plus
- Exceptional communication skills for a variety of audiences, both written and verbal and using multiple formats including but not limited to email, PPT, newsletters, video, and infographics
- Strong emotional intelligence and ability to establish and maintain relationships
- Ability to motivate and influence others to move toward a common vision or goal without authority or a direct reporting relationship
- Flexibility and resourcefulness; resilience in ambiguous situations
- Ability to collaborate effectively across various functions and levels in an organization
- Technical capability and demonstrated use of metrics and analytics
- Intermediate or sophisticated graphic design skills to support visual storytelling; experience with Adobe suite is desirable
- Experience with Field technology is preferred
Source : Paramount Software Solutions