Contact Center Associate I - Innovative Blood Resources
St. Paul, MN
About the Job
Overview
Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1948. We supply blood and blood components, state-of-the-art laboratory services, and biomedical expertise to area healthcare partners, national blood centers, biotechnology companies, research institutions, and international clients. Operating 10 donor centers and conducting hundreds of blood drives each month, we are proud to be an independent nonprofit that supplies over 30 area hospitals and more than a dozen air ambulances with life-saving blood—from our community, for our community.
Responsibilities
Summary:
This position ensures that blood collections goals are met by calling the appropriate donors to Memorial Blood Centers donor centers and mobile blood drive operations.
Job Responsibilities:
Schedule: Monday - Friday 9:00am - 5:30pm
- Calls appropriate donors based on inventory needs
- Understands minimum requirements for donor recruitment and donor deferral guidelines
- Uses assertive communication to secure appointments
- Participates in programs to increase donor base. Includes cold calling to bring in new donors, lapsed donor and frequency campaigns
- Meets individual and team goals to complete a minimum number of appointments and dials per hour
- Determines what is appropriate donation process with each call
- Meets individual and team goals to complete a minimum number of appointments and dials per hour
- Scheduling/ Canceling and rescheduling donor appointments
- Maintains accurate donor files and fills out appropriate forms
- Must be able to navigate a computer quickly moving between web brower tabs, Outlook, Microsoft Word, and Excel
Benefits: Full Benefits Including: Medical, Dental, Vision, Paid Time Off, Sick Days, and Retirement Plan
Qualifications
Education:
High School Diploma or Equivalent
Other:
Minimum 1 year experience in telemarketing and/or customer service
Customer service training experience preferred
Ability to organize and prioritize
Basic computer, typing skills, and math skills
Excellent interpersonal communication skills
Accurate oral and written communication skills