Certified Veterinary Practice Manager - CPVM - Firefly HR

Certified Veterinary Practice Manager (CVPM) or equivalent

Why Join Us:

• We perform only the best part of veterinary medicine, surgery!
• Feel good about what you do. Help owners get the care their pets need at an affordable price. We put the pet first.
• You’re tired of working rooms, upselling, or providing estimates that owners can’t afford.
• We are only open M-Th 7-4 for services - enjoy your weekends off.
• You want to work with passionate, technically skilled technicians. Everyone is surgery trained!
• We have robust systems and processes in place for the technicians supporting your management position.

• You aspire to a competitive compensation and benefits package that encompasses a 401(k) with match, comprehensive health insurance, professional development opportunities with CE reimbursement, mental health support, generous employee discounts, and more.
• You want to be part of a forward-thinking team that values collaboration, innovation, and continuous learning.
• Incredible growth potential within the organization. We’re one of the fastest growing small businesses in America (as ranked by Inc. 5000 in 2022 & 2023).
• Our clients love us! Voted Best of the Valley (2019, 2021, 2022 & 2023) by Phoenix Magazine and Top 10 Best Animal Hospitals & Clinics (2024) by Ranking Arizona.

Position Overview:

We are seeking a Certified Veterinary Practice Manager (CVPM) or equivalent experience with a passion for veterinary surgery and a proven track record in managing multiple surgical veterinary practices with expertise in various Patient Information Management Systems (PIMS). The ideal candidate will have experience with PIMS migration and various technical integrations ensuring seamless connections and operational efficiency across our clinics. This role is central to ensuring the highest quality of patient care and operational success, directly contributing to the growth and expansion of our services and enhancing our technological capabilities.

Key Responsibilities:

• Oversee daily operations and ensure operational excellence across 2-3 surgical units, aligning with our standards of patient care and service.
• Oversee direct reports of 2-3 hospital managers, 15-20 technicians, including 3-5 leads technicians.
• Foster a culture of continuous improvement and innovation, particularly in the adoption and utilization of technological tools in veterinary surgery.
• Hire highly competent individuals and provide comprehensive training to ensure excellence in performance and alignment with organizational goals
• Become PIMS subject matter expert (SME), ensuring minimal disruption and maximized clinic performance.
• Utilize and expand current technician and staff training systems.
• Act as a primary point of contact for all clinical leads and technician staff, ensuring accountability, high performance, and career growth.
• Identify gaps in technician knowledge and skills, conducting regular assessments and training to uphold our high standards.
• Promote a positive work environment, ensuring staff well-being, and maintaining low turnover rates.
• Ensure hospitals are well-stocked by maintaining sufficient inventory levels.
• Manage equipment maintenance and repair, including troubleshooting issues and leading preventative maintenance efforts to ensure peak performance.
• Veterinary Technician Duties: Assume hands-on responsibilities as needed, demonstrating expertise and providing direct care to ensure the highest quality of service.
• Ensure continuous staff coverage through proactive management of scheduled and unexpected absences.

Qualifications:

• Certification as a Veterinary Practice Manager (CVPM) or extensive experience in veterinary surgery practice management.
• Proven expertise in the use and management of various PIMS, with a successful track record of becoming the PIMS SME.
• Strong leadership, communication, and project management skills, with the ability to drive change and innovation.
• Strong background in veterinary surgery practice management, with a clear understanding of the unique operational needs of surgical units.
• Independent, proactive problem-solver with a high attention to detail and the ability to multitask in a fast-paced environment.
• Proficient in office software (Word, Excel, Google Suite), email platforms (Gmail), with strong typing, navigation, internet research abilities, and foundational skills in data entry and database management.
• Commitment and adaptability to growth within an organization with willingness to undertake diverse roles and engage in detail-oriented tasks as part of a dynamic and expanding team.

About Us:

At Dr. Kelly’s Surgical Unit, we provide specialized, compassionate veterinary surgical and dental care in Phoenix and Tucson. Since 2016, our mission has been to provide affordable surgical solutions to pets and their parents. As leaders in veterinary surgery, we operate a network of clinics known for their surgical expertise. Our environment is dynamic, collaborative, and dedicated to advancing veterinary surgical practices. We are committed to excellence and innovation in patient care and believe in putting pets first.