Certified Ophthalmic Assistant/Technician - Lead Tech

The Lead Tech must be certified through IJCAHPO and will be responsible for working as a tech and supervising the ophthalmic tech employees.

Responsibilities

• Supervises group of 5 non-certified ophthalmic techs.

• Creates tech schedules and assigns daily duties.

• Completes training with tech and supports them as they work on the certification process.

• Writes procedures and creates tech education.

• Provides feedback to techs throughout the day.

• Performs basic to complex diagnostic tests and visual screenings including visual acuity, refraction, lensometry, applanation, visual field, OCT, IOL master, and fundus imaging.

• Keeps up with the flow of operational needs to ensure the best and timely care for patients – manages phone calls and messages efficiently, checks EHR and email regularly, handles prior authorizations and refills, schedules appointments and effectively triages phone calls.

• Organizes and prepares exam rooms and maintains a clean, safe, and well stocked environment.

• Inventories and orders contact lenses and surgical kits

• Cleans and calibrates instruments and equipment

• Provides patient education on a wide variety of ocular health issues.

Key Qualifications & Characteristics

• IJCAHPO certification

• High school diploma or equivalent required

• 5 + years of related experience in ophthalmology

• Excellent interpersonal and phone skills

• Ability to evaluate and process urgent situations and maintain composure while meeting patient needs with empathy and concern

• Ability to work in a team environment and plan, organize and time manage daily duties

Perks & Benefits of Madison Medical

• Competitive PTO plan

• Health insurance, vision, & dental

• 401K employer contribution

• Life Insurance and voluntary disability insurance

• Monday through Friday clinic hours, no weekends, no holidays

• Opportunity to be a part of Milwaukee's Premier medical practice