Certified Medical Assistant - International SOS Government Medical Services

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS, headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. 

This Position is Contingent on Contract Award. 

Under the direction of the National Medical Director, physician supervisors, and advanced practice providers and in collaboration with the Office of the Chief Medical Officer (OCMO) of U.S. Customs and Border Protection (CBP), contracted Certified Medical Assistants deliver healthcare services to persons in custody in accordance with the polices and protocols listed in the Statement of Work (SOW) and Department of Homeland Security (DHS) directives for the delivery of healthcare services to persons in custody.  

Certified Medical Assistants work to assure delivery of quality healthcare services in accordance with the SOW for the medical services contract within medical units at U.S. Customs and Border Protection sites including, Office of Field Operations (OFO) ports of entry, U.S. Border Patrol Border (USBP) Stations. Performs the clinical responsibilities as agreed upon by the National Program Director.  

Contracted medical staff will be working alongside uniformed Customs and Border Protection (CBP) Agents/Officers in secured federal facilities along the southwest border of the United States. These secured federal facilities are staffed and monitored by CBP personnel and/or contracted security staff 24 hours a day, 7 days a week to assure a safe working environment to include the co-located medical unit. Contracted medical staff work together with CBP personnel to provide health care services for persons of all ages, to include infants, children, adults, and pregnant females. 

MISSION  

CBPs Office of the Chief Medical Officer (OCMO) employs a trauma informed care model to provide frontline medical care for persons in CBP custody in accordance with Enhanced Medical Support Efforts CBP Directive (2210-004). This model provides a team of medical professionals comprised of physicians, advanced practice providers (e.g., physicians assistants, nurse practitioners) and support staff (e.g., Licensed Practical/Vocational Nurses, Paramedics, EMTs, Certified Medical/Nursing Assistants). These contracted medical teams provide basic assessment and medical treatment for persons in CBP custody to include emergency care as needed.

Duties and Responsibilities

• Initiates and maintains compliance with DHS and CBP policies, federal regulations and any overriding accreditation standards that may apply.  
• Maintains compliance with standard operating procedures and protocols.  
• Maintains patient confidentiality and privacy of medical records.  
• Performs record keeping functions in accordance with program policies and the system of records management.  
• Utilizes the electronic medical record and must maintain an “active status” for use and complete all required trainings.  
• Utilizes the electronic medical records system for all documentation, to include, but not limited to all patient care, monitoring, medication administration/observation documentation, and input or scanning of any paper records as applicable.  
• Maintains non-involvement in the security aspect of patient care and custody.  
• Attends general staff meetings and participates with medical quality management initiatives and reviews as applicable.  
• Assures a safe and clean working environment and assists in the disposal of biologically hazardous waste on a regular basis.  
• Performs quality control of laboratory reagents, collects specimens, and performs CLIA waived testing.  
• Completes all annual training as directed.  
• May be required to travel.  
• May be required to serve at various medical units within sector/region.  
• Provides care and treatment of patients throughout the life span as appropriate to discipline and medical unit setting.  
• Is expected to respond to medical emergencies for persons in custody, visitors or employees within the scope of their license and certifications until emergency services arrive.  
• Obtains medical history, performs interviews, and completes all necessary charting requirements including vital signs on patients entering the facility. Any medical concerns or questions are referred to the Advanced Practice Provider (APP), Physician, or EMT.  
• Assists with gathering patient information or data during routine medical care.  
• Assists with minor care, treatments, or procedures under the guidance of the APP, Physician, or in assistance of a EMT, or Paramedic. 
• Performs care through consultation with covering physician or APP to work within the guidance of Standing Orders or Protocols set in place by a physician.  
• Participates as a member of the healthcare team to ensure that needed equipment, supplies, and logs are available, clean, functional, maintained, completed, and up to date as applicable.  
• Completes and passes all discipline specific competencies testing, initially, annually, and as required. 
• Works within the scope of their license and certifications performing direct patient care as directed or indicated.  
• Provides direct care to patients that may include:  
• Assistance with feeding and/or meal set up  
• Assistance with basic hygienic measures and/or activities of daily living  
• Assistance with ambulation or transfer for those injured of with disabilities  
• Vital signs and interview  
• Participates with Medical Quality Management initiatives, processes, audits, studies, or committees as required.  
• Performs other duties and responsibilities as assigned within the scope of their license and certifications. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

BASIC REQUIREMENTS  

Education/Training 

• Successful completion of a program in Medical Assistant located in any United States jurisdiction.  
• Program must be accredited by an entity recognized by the U.S. Department of Education. 

Licensure/Certification  

• Candidates must have an active, current certification as a Medical Assistant issued by any United States jurisdiction. Certified by one of the following:  
  • Certified Medical Assistant (CMA) by the Association of Medical Assistants (AAMA).  
  • Registered Medical Assistant by the America Society of Medical Technologists (AMT).  
  • Certified Clinical Medical Assistant (CCMA) by the by the National Health career Association (NHA). 
  • National Certified Medical Assistant (NCMA) by the National Center for Competency Testing (NCCT) or  
  • National Registered title of Certified Medical Assistant (NRCMA) by the National Health Association for Health Professionals. 
• Licensure must be maintained current, and any required education or trainings to maintain licensure must be completed within the required timeline of the licensing authority. A temporary license will not be accepted. Candidate must not have had any professional licensure or certification withheld, suspended, revoked, or denied, and the candidate must not have surrendered or allowed a professional license or certification to have expired or lapsed because of an investigation or disciplinary action.  
• Candidate must not have been convicted of, pled guilty to, pled nolo contender to, or received probation before judgement for any crime other than a minor traffic violation, the record of which has not been expunged.  
• Current unexpired Basic Life Support (BLS) Certification must be maintained from one of the following approved organizations:  
  • American Heart Association (AHA) BLS for health care providers  
  • American Red Cross CPR/BLS for the professional rescuer  
  • American Safety and Health Institute (ASHI) CPR and AED for healthcare providers and professional responders  
    • Course components must include Adult, Pediatric, and Infant CPR, Foreign Body Airway Obstruction, and Automatic Defibrillator (AED) proficiency  
    • Applicant/ Employee must be certified upon hire and may also be a certified instructor  
    • BLS must be renewed prior to expiration date and always kept in an active status. 

Experience  

• Must have one year of experience as a certified medical assistant in a clinical setting.  
• Qualifying experience includes detention or correctional healthcare, residential healthcare, a hospital, outpatient clinic, nursing home, or other supervised medical, nursing, or patient care facility that provided direct patient care.  
• Bilingual in English and Spanish encouraged but not required. 

Supervisory Controls 

• Works under the administrative direction of the Sector Program Manager, or in their absence the Program Manager.  
• Works under the clinical supervision and/or direction of an APP, Physician or EMT/Paramedic.  
• In this position, the employee will serve as a contractor to the federal government and does not have any federal authority or rights. 

Physical Demands  

• Able to walk, stand, bend, sit for extended periods, and be able to perform BLS/CPR if needed.  
• Able to reach to retrieve documents or supplies.  
• Able to carry materials and/or file boxes up to 30 pounds on an infrequent basis or assist patients into/out of a wheelchair.  
• Must be capable of standing on hard surfaces (cement floors) for long periods of time.  
• Must perform the duties in a stressful and often austere environment without physical limitation. 

Other Special Qualifications: 

• US Citizen or Permanent Resident Card is required.    
• Ability to obtain and maintain the U.S. Government security clearance. Applicants with current clearances are preferred.  
• Must be able to read, write and speak English to effectively communicate. 
• Proficiency in both English and Spanish is preferred. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Compensation|   Min:  16hr   Max: 35hr

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS complies with all federal, state, and local minimum wage laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.