Certified Medical Assistant - Southeast Primary Care

• Work closely with our primary care physicians and other healthcare professionals to provide high-quality care to our patients.
• Assist with a wide range of tasks, including scheduling appointments, taking vital signs, and preparing patients for exams.
• Contribute to a positive and team-oriented work environment.
• Enjoy competitive compensation and benefits, as well as opportunities for professional development and growth.

• A medical assistant certification.
• Experience in a medical office setting.
• Excellent communication and interpersonal skills.
• A commitment to excellence and a willingness to learn and grow.

• Provides immunizations to patients, takes vitals, rooms on patients, clinical/clerical duties.
• Prepares patients for physicians visit, preforms tests and files appropriate documents.
• Receive and direct phone calls, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients.
• Performs a variety of patient care activities to assist physicians and nursing personnel. 
• Delivers quality customer service and maintains established quality control standards.
• Check-out patients, assist with referral processing, and arrange laboratory services.
• Prepare patients for examination, take vitals, and record patients' health history.
• Set-up EKG machines and other ancillary tests, administer injections and medications, and perform routine specimen collection and tests.
• Prepare equipment and examination rooms, and clean instruments.
• Assist physician with medical treatments, procedures, and exams.
• Manage inventory of medical supplies and equip exam rooms with appropriate supplies.
• Managing messages, prior authorizations, patient calls.

• High school diploma or GED required; successful completion of an accredited medical assistant certification program (w/certification) at time of hire, or within 90 days of employment.
• Excellent interpersonal skills.
• Maintains MA and CPR certifications (and actions required for recertifications) (CPR within 30 days of employment).
• Current Basic Life Support Certifications (BLS) for healthcare providers.
• Satisfactory complete applicable competency assessments/skill checklist within 90 days of hire/transfer into MA job.
• If hired into the Southeast Medical Group Career Ladder, will be required to complete training and assessment for level hired within 90 days.
• Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner.
• Knowledge of medical terminology.
• Must be detail-oriented and highly organized.
• Firm grasp on medical practices, administrative processes, and organizational policies.
• Knowledge of patient care and examination procedures.
• Must be able to maintain confidentiality at all times.

• Perform all responsibilities for MA-1.
• Assist in training and evaluation of new hires.
• Assist in inventory management process.
• Pod leader responsibilities.
• Assisting other MAs and providers in need.
• Assisting MA-Team Lead as directed.
• Maintain all logs and required checks (refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
• Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
• Assists with daily and monthly quality assurance reviews including emergency kit check off.

• Perform all responsibilities of MA-2.
• Assist in re-evaluation and retraining process for MAs on PIP or other competency improvement plans.
• Make sure early and late MA schedules are set.
• Assist practice manager on clinical tasks as directed.
• Maintain inventory of medical supplies – order, receiving, and returning.
• Assist with patient complaints as needed.
• Guide patients and clinical staff to the proper authority for any issues.
• Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
• Manage and maintain ortho supply and medication samples closets.

• Perform all responsibilities of MA-3.
• Assist in the supervision of work and performance of clinic staff, medical assistants and other support staff, as instructed, including input for performance reviews and corrective action plans as needed.
• Assist with interviewing new MA candidates and providing input
• Oversee and train new and existing staff along with the clinic manager. 
• Assist with intake and set-up for patient visits.
• Assist with the training of medical and lab assistants, and volunteer staff on health education, laboratory, and dispensary services. Assist in providing on-going supervision to same staff.
• Assist as needed including medication refill requests, specialty and procedure referrals, pre and post clinic chart review.
• Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
• Perform other administrative tasks and clinical care as assigned by the Clinic Manager. 
• Work with Manager to oversee dispensary logs and storage to maintain quality assurance.
• Coordinate the inventory, ordering and supply stock maintenance of medical supplies.
• Assist with other administrative projects and tasks as needed. 
• Assists with daily and monthly quality assurance reviews including emergency kit check off. 
• Performs other duties as assigned by management.
• Team leads are the first chain in the management ladder.
• Arranges staff to best manage patient flow.
• Handles problems and complaints from staff members.
• Any situations that are beyond the team leads abilities will be escalated up to the manager for resolution.
• Team leads are responsible for their assigned MAs. Duties include ensuring MA tasks are completed and ensuring MA credentials are up to date (with Training and Education assistance).

• Ability to lift up to 50 pounds.
• Ability to push or pull heavy objects using up to 100 pounds of force.
• Ability to stand for extended periods of time.
• Ability to use fine motor skills to operate equipment and/or machinery.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Ability to use logical reasoning for simple and complex problem solving.
• Occasionally requires exposure to communicable diseases or bodily fluids.

Founded by Dr. Thomas Bat in 1988, with a vision dedicated to improving people's health and quality of life throughout the Greater Atlanta area communities it serves. With state-of-the art facilities across seven counties within Metro Atlanta as well as surrounding areas across the southeast. With more than 100 providers, 500 medical/support staff members and over 850 affiliated providers ready to provide you with the care you deserve.