Certified Medical Assistant II (CMA), Primary Care - University of Maryland Medical System

Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021!  As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another.  The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health.  Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

General Summary

Under direct supervision of the on-site physician, assists in the delivery of patient care. Performs delegated medical tasks, assists physician and nursing staff with patient care and may perform clerical duties. Where electronic system is in use, this position will utilize the EMR for documentation purposes. Fulfillment of job duties requires the employee to have access to medication storage areas and to transport medications to/ from medication storage and delivery areas. Fully participate in the day to operations and patient flow and acts as a resource for Medical Assistant I.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Assists physician during physical exams and procedures.
• Ensures that charts for outside physicians are prepared for that day with appropriate forms and documentation.
• Assists staff with scheduling appointments, requesting medical information, test results, photocopying, filing and other tasks as assigned.
• Assists with obtaining authorizations or referrals needed.
• Maintains patient charts and ensures information is filed/scanned accurately.
• Functions as a collaborative team member; demonstrated commitment to group goals and teamwork.
• Takes vitals on all patients to include height, weight, blood pressure and temperature.
• Completes patient history, medication documentation, and other orders as instructed by the provider.
• Performs point of care testing, phlebotomy and specimen collection, assists the providers with basic routine tests, injections and procedures (ECGs, Blood Glucose, etc.).
• Maintains clinical equipment and notifies management of issues or concerns.
• Operates equipment in a safe and competent manner.
• Enters other pertinent patient data into EMR as requested by the provider.
• Accurately documents point of care results to ensure charges are sent by the close of business.
• Works within scope and with providers to answer patient phone questions and complete refill encounters with appropriate documentation in the chart or EMR.
• Answers phones, screens calls, and communicates messages accurately and in a timely manner.
• Restocks and prepares exam rooms for the next day according to par levels. Notifies staff member responsible for ordering supplies when appropriate.
• Exhibits compassion and empathy for all patients and families at all times.
• Functions effectively in all MA roles specific to clinic. Works independently and servers as a resource for others. May precept new MA and MA students within the clinic.
• Administers select medications and injections under direct supervision of physician as per clinic policy. Assist in the UMMS immunization program, including giving injections and tracking data in a computer program.
• Participates in MA skill development and competency evaluation. Participates in clinic peer review process.
• Responsible for self-learning; attends educational offerings and in-service independently.
• Active participant in clinic huddles/staff meetings.
• Performs other duties as assigned.

Education and Experience

• High School diploma or equivalent required.
• Completion of an accredited Medical Assistant program required.
• One (1) years of medical assisting and medical clinic experience required.
• Active member of the American Association of Medical Assistant (AAMA) preferred.
• Current BLS certification or obtained prior to providing direct patient care is required.

Knowledge, Skills and Abilities

• Previous experience using a business office suite, such as Microsoft Office, is preferred.
• Knowledge of medical terminology preferred.

Patient Safety

Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.

• Takes action to correct observed risks to patient safety
• Reports adverse events and near misses to appropriate management authority.
• Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.

All your information will be kept confidential according to EEO guidelines.