Certified Medical Assistant - Eleanor Health

Position Description

Eleanor Health is seeking a compassionate and dedicated Certified Medical Assistant (CMA) to join our multidisciplinary team. The CMA will play a crucial role in supporting our mission to provide comprehensive and compassionate care to individuals recovering from substance use disorders. The ideal candidate will possess strong clinical skills, excellent communication abilities, and a deep commitment to improving patient outcomes. Our care model is delivered both virtually and in-clinic and this role will perform both functions, being present in our Durham, NC clinic when needed and having the ability to work remotely otherwise. 

Candidate Responsibilities

1. Member Care:

• Conduct initial member intake and assessments, including social history, medical history, current medications, and overall member needs/
• Assist with the coordination of member care plans, ensuring adherence to prescribed treatments and protocols.
• Provide direct member care, including administering medications, injections, and other clinical tasks as directed by healthcare providers.
• Support members through the intake process, monitoring for withdrawal symptoms and providing appropriate interventions.
• Contributes to a unique and attractive culture that values mission-orientation, proactive initiative, ethical behavior, and collaboration.

2. Clinical Support:

• Prepare and maintain examination and treatment areas, ensuring a clean, safe, and organized environment.
• Assist healthcare providers during examinations and procedures.
• Perform routine in-clinic laboratory tests, including urine drug screens, and ensure accurate documentation and reporting of results.
• Manage and document member information in electronic health records (EHR) systems accurately and efficiently.
• Assists with obtaining authorizations and pre-certifications as appropriate.
• Fields medication questions from members and pharmacies for appropriate escalation to nursing and medical teams.

3. Administrative Duties:

• Schedule and coordinate member appointments, follow-ups, and referrals.
• Maintain inventory of medical supplies and equipment, ensuring proper stock levels and functionality.
• Provide member education and resources on health maintenance, medication management, and substance use disorder recovery.
• Assists with front office tasks, including telephone reception, scheduling, check-in and time-of-service collections. 

4. Team Collaboration:

• Participate in interdisciplinary team meetings to discuss member progress, challenges, and care strategies.
• Communicate effectively with member, families, and team members, demonstrating empathy and cultural sensitivity.
• Support continuous improvement initiatives and contribute to the development of best practices in substance use disorder treatment.

Candidate Qualifications

1. Education & Certification:

• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program.
• Current certification as a Certified Medical Assistant (CMA) from a recognized certifying body (e.g., AAMA, AMT, NCCT)

2. Experience:

• Minimum of 1-2 years of experience in a clinical setting, preferably in a substance use disorder treatment facility or behavioral health environment.
• Experience with EHR systems and medical documentation.
• Phlebotomy experience is a plus

3. Skills & Abilities:

• Strong clinical skills, including medication administration, and basic laboratory procedures.
• Excellent organizational and multitasking abilities.
• Strong interpersonal and communication skills, with a focus on patient-centered care.
• Ability to work collaboratively in a team-oriented environment.
• Compassionate approach to patient care with a strong understanding of the complexities of substance use disorders.
• Comfortable with ambiguity and taking on a variety of tasks, as needed

Compensation & Benefits

The total target compensation for this position is $19/hr. The actual compensation offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.

Eleanor Health offers a generous benefits package to full-time employees, which includes:

• • Flexible PTO policy - unplug, relax, and recharge!
  • 9 observed company holidays + 3 floating holidays- We encourage you to use the additional 3 floating holidays to accommodate personal beliefs/practices
  • Wellness Days - In lieu of "Sick Time" which typically applies only when you are ill, we encourage you to proactively manage your overall wellbeing, both physical and mental, as well as the wellbeing of those who play important roles in your life.
  • Fully covered medical and dental insurance plan, with affordable vision coverage - We are a health first company, and we strive to make our plans affordable and accessible
  • 401(k) plan with 3% match - We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor's commitment to equity.
  • Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get better.
  • Long Term Disability - Picks up where Short Term Disability leaves off (employee paid).
  • Life Insurance - Both Eleanor and employee-paid options are available.
  • Family Medical Leave - Eleanor Health's Paid Family & Medical Leave ("PFML") is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing.
  • Wellness Perks & Benefits- Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates
  • Mindfulness App Reimbursement

About Eleanor Health

Eleanor Health is the first outpatient addiction and mental health provider delivering convenient and comprehensive care through a value-based payment structure. Committed to health and wellbeing without judgment, Eleanor Health is focused on delivering whole-person, comprehensive care to transform the quality, delivery, and accessibility of care for people affected by addiction.

To date, Eleanor Health operates multiple clinics and a fully virtual model statewide across Louisiana, Massachusetts, New Jersey, North Carolina, Ohio, and Washington, delivering care through population and value-based partnerships with Medicare, Medicaid, and employers.

If you are passionate about providing high quality, evidence based care for individuals with substance use disorder through an innovative practice and about building a great business that makes a difference, Eleanor Health is an ideal opportunity for you. We seek highly skilled, motivated and compassionate individuals who take responsibility and adapt quickly to change to join our deeply committed and collaborative team.

Job Type: Full-time