Certified Medical Assistant - Lakeshore Bone & Joint Institute

As the region's dedicated experts in exceptional musculoskeletal care, our doctors and staff at Lakeshore Bone & Joint Institute have served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities, we are dedicated to delivering the exceptional, compassionate care patients need to keep moving and keep enjoying their life. Under the supervision of the Clinical Operations Manager, the Certified Medical Assistant is responsible for assisting patients, RNs and Physicians while in clinic.

Position Level: Non-Exempt

Essential Functions:

• Provide all duties of a Medical Assistant.
• Arrive 30 minutes prior to start of clinic to prep for the clinical day. 
• Pull and review any information that your provider might request for incoming patients such as MRI results, Xray reports, progress notes, therapy notes, lab results, and/or prior patient encounters.
• Retrieve all imaging reports and labs from outside sources 2 days prior to patient appointment. (if available).
• Prep for scheduled injections, wound care, aspirations, toenail removals, cast care, and any other clinical procedures by making sure all supplies are available and accessible.
• Assist patients to exam rooms and instruct patient on process of changing into exam clothes (if needed). 
• Obtain vitals, update patient history, reconcile home medications, review patient allergies, and current smoking status.
• Assist with DME patient education and fitting/ Completing ABN forms.
• Assist medical secretaries with any questions they may have.
• Assist with clinical scheduling, problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
• Assist in organizing and participating in quality improvement activities and services.
• Communicate any clinical disruptions to the Medical Assistant Supervisor.
• Senior Medical Assistants will help assist in orientating new hires.
• Answer all voicemails, emails, and tasks assigned prior to the end of each workday.
• Perform End of Day duties and tasks prior to leaving for the day.
• Fill in for other clinics and Urgent Care as needed (occasional Saturday hours).
• Other duties as assigned. 

Environmental/Working Conditions:

Work is performed in a professional environment. Involves frequent contact with staff and the public. Work may be stressful at times. Travel is required.

 Abilities:

• Proactively identify and develop effective solutions.
• Cooperate with other individuals and departments.
• Complete assignments in a timely and satisfactory manner.
• Adapt well to changes in policy and job demands.
• Demonstrate professionalism with co-workers and the public.
• Contribute ideas to improve individual and practice performance.
• Determine the multiple tasks involved and prioritize completion.
• Act with integrity, honesty, and truthfulness in all areas of work.
• Maintain confidentiality and uphold aspects of work that need to remain private.
• Carry out work duties and responsibilities competently and in a timely manner.

Education:

• High school diploma or the equivalent.
• Graduation from Medical Assistant Program.
• CMA, NHA, or RMA Certification required.

Experience: Minimum one year work experience in public contact job, preferably service related. Experience or interest in health care.

Environmental/Working Conditions: 

Work is performed in an office environment. Involves frequent personal and telephone contact with patients and with testing sites and surgery departments. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with injured sick people.

Physical Requirements:

While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening shifts.  Work may hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear.  The employee must occasionally lift and/or move up to 50 lbs.  While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Compliance:

All employees have a responsibility to comply with our organization’s policies and procedures, adhere to our Code of Conduct, complete required compliance training modules, and report any observations of non-compliance.

EEO Statement:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.