Summary

Job Description

Penn Medicine Lancaster General Health is hiring a Certified Medical Assistant (CMA) at LGH Behavioral Health for a Full-time position in the Lancaster area. 

LOCATION: LGH Behavioral Health, 802 New Holland Ave Ste 100 Lancaster, PA

HOURS: Full - Time, Monday - Friday 8:30 -5, No weekends and No holidays

BENEFITS AT A GLANCE: 

Penn Medicine Lancaster General Health offers the following benefits to employees: 

• 100% Tuition Assistance at The Pennsylvania College of Health Sciences 
• Paid Time Off and Paid Holidays 
• Shift Weekend and On-call Differentials 
• Health, Dental and Vision Coverage 
• Short Term and Long-Term Disability 
• Retirement Savings Account with Company match 
• Childcare Subsidies 
• Onsite Gym and Fitness Classes 

MINIMUM REQUIRED QUALIFICATIONS:

• High school diploma or general equivalent (GED) is required.
• Medical Assistant Certification from an accredited institution (AAMA, AMT, NHA, NCCT or NAHTR). If the employee is not currently certified, they must have completed a Medical Assistant training/education program prior to hire and receive their Medical Assistant Certification within six (6) months of hire.
• CPR Certification required: American Heart Association (AHA) Basic Life Support, formerly Healthcare Provider (AHA Heart Saver AMA CPR/BLS certification required within 30 days of hire.
• For Regional Positions only – Valid driver’s license is required.
• A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.

PREFERRED QUALIFICATIONS:

• One (1) to two (2) years of Medical Assistant experience in a primary or specialty care physician’s office.

ESSENTIAL FUNCTIONS: 

Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Prepares patients for visit by using appropriate rooming standards tool.
• Administers injections, as prescribed by provider and in accordance with practice protocol. Provides gross observations to the provider or licensed nurse for interpretation as necessary.
• Prepares and administers medications as prescribed by the provider in accordance with federal and state regulations.
• Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider. 
• Performs Point of Care Testing, including but not limited to hearing, flu, urine, and strep tests.
• Removes sutures and changes dressings on wounds as necessary.
• Provides clinical advice by phone/electronic correspondence in accordance with established triage protocols and relays information to the patient.  Consults a provider or licensed nurse with questions or information that fall outside of the established protocols.
• Authorizes prescription refills as directed by the provider.
• Assists in test tracking and monitoring overdue results.
• Assures exam rooms are adequately supplied and cleaned after each patient visit. Maintains and cleans medical instruments and equipment after each procedure.
• Assists with proactive outreach for patients requiring preventive and chronic disease services.
• Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.
• Assists in the coordination of referrals, education, and community resources.
• Actively participates in performance improvement initiatives to improve overall patient experience and quality of care.
• Participates in daily huddles with the provider.
• Serves as a patient experience advocate by being always a positive influence when interacting with patients, visitors, and colleagues. Communicates with all patients, visitors and colleagues in a professional manner while keeping customer service a top priority.
• Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.
• For LGHP, this role may necessitate occasional regional travel.

For Regional Positions:

• Travels regularly to various sites within the region to support operational needs as listed above.
• Assists at new practices and sites by mentoring and leading other team members during the initial onboarding period.    
• Special projects as assigned. 

SECONDARY FUNCTIONS:

The following duties are considered secondary to the primary duties listed above:

• Performs various front office responsibilities as necessary.
• Other duties as assigned.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

Disclaimer