Certified Medical Assistant - Arlington - Capital Healthcare MSO Inc

About Us: At Allcare Primary and Immediate Care, we celebrate a dynamic and organized work environment where administrative excellence meets clinical expertise. As a Medical Assistant, you will find a home where your leadership skills and attention to detail are highly valued. Our team is dedicated to creating seamless patient experiences and operational efficiencies, ensuring that both our staff and patients benefit from a well-coordinated and responsive healthcare setting. Join us to contribute to a forward-thinking practice that prioritizes both administrative prowess and compassionate care, and together we will achieve new heights in patient satisfaction and clinical outcomes.

AllCare Primary and Immediate Care has grown into a trusted provider of comprehensive healthcare services with over 30 locations across Maryland, Virginia, Washington DC, and Georgia. Offering accessible medical services both in-person and virtually, we provide state-of-the-art facilities catering to a spectrum of needs. From prompt attention to minor injuries and immediate medical concerns on-site to virtual consultations for ongoing care and various medical inquiries, we're here to serve our communities.

Position Schedule: This position requires three 12-hour shifts (7:45am-8pm) with rotating/alternating weekends (8:45am-2pm). AllCare provides weekend differential pay and overtime opportunities!

General Position Summary: Medical Assistants are responsible for conducting routine medical and testing procedures under the direct supervision of a treating clinician. The role of a Medical Assistant is pivotal in the seamless operation of Allcare Primary and Immediate Care facilities. Their responsibilities are multifaceted, demanding a blend of technical skills, administrative acumen, and interpersonal abilities.

Working effectively with physicians, advance practice clinicians, and other healthcare staff requires excellent teamwork and communication skills. Medical Assistants must be able to collaborate seamlessly to ensure cohesive accurate and quality patient care.

As healthcare continues to evolve, Medical Assistants must remain adaptable, committed to continuous learning, and dedicated to upholding the highest standards of professionalism and ethical conduct. Through their invaluable contributions, Medical Assistants help shape a positive healthcare experience for all patients.

Core Responsibilities

Clinical Duties:

• Assist healthcare providers with patient examinations and procedures.
• Prepare and administer medications as directed by a physician.
• Conducting clinical procedures such as administering injections and preparing specimens for laboratory testing are fundamental responsibilities. Precision and adherence to protocols are essential to prevent contamination and ensure reliable results.
• Collect and process laboratory specimens.
• Perform basic laboratory tests and record results.
• Maintain accurate patient records and ensure confidentiality.
• Educate patients on treatment plans and follow-up care.

Administrative Duties:

• Clear and compassionate communication with patients is essential. Medical Assistants must be able to explain medical procedures, provide instructions for follow-up care, and address patient concerns with empathy and professionalism.
• Managing patient appointments, coordinating with healthcare providers, and ensuring a smooth flow of patients are critical tasks. Effective scheduling minimizes wait times and enhances patient satisfaction.
• Handle patient check-ins and check-outs, including verifying insurance information.
• Maintain and update patient medical records in the electronic health record (EHR) system.
• Coordinate referrals to specialists and follow up on patient appointments.
• Manage inventory of medical supplies and equipment.
• Ensure compliance with healthcare regulations and standards.

Technical Expertise:

• Proficient in using medical software and electronic health records (EHR) systems.
• Ability to troubleshoot and resolve technical issues related to medical equipment.
• Stay updated with the latest medical technologies and procedures.
• Provide technical support and training to staff in medical equipment and software.

Administrative Skills:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Building rapport with patients is fundamental. Medical Assistants must exhibit kindness, patience, and a reassuring demeanor to help alleviate patient anxiety and ensure a comfortable experience.
• Medical Assistants must be adept at identifying and addressing issues promptly. Whether it's managing a sudden influx of patients or handling equipment malfunctions, strong problem-solving skills are invaluable.
• Ability to manage time effectively and prioritize tasks.
• Detail-oriented with a focus on accuracy and efficiency.
• Experience in healthcare administration or a related field is preferred.

Principal Duties & Responsibilities:

• Assist in opening and closing the clinic, maintaining a clean workplace environment, and completing opening/closing compliance checklists.
• Welcome patients by greeting them with a friendly demeanor, answering inquiries, and directing them through the registration process.
• Answer multi-phone lines, scan documentation, and complete daily patient callbacks, when applicable.
• Collect all patient insurance information and verify/input patient demographics in EMR.
• Schedule/reschedule clinic appointments and follow up on appointment requests.
• Strong commitment to Customer Service and Excellence in healthcare.
• Assist the provider with examinations, procedures, and other clinical duties.
• Complete clinical intake, capturing accurate and detailed patient history, and updating medical records.
• Perform venipuncture and lab specimen collections.
• Perform patient point of care (POC) testing and ensure accurate and timely documentation in EMR (Strep, Flu, Covid, HCG, UA, Mono, etc.).
• Complete required QC tests on various medical supplies.
• Maintain supplies, ensure clean and stocked exam rooms.
• Maintain standard key performance indicators (KPI) set forth by leadership.
• Assist provider with patient discharge process; provide patients with applicable discharge materials, including prescriptions, work/school excuses, etc.
• Prioritize and optimize patient flow and experience.
• Complete provider orders per state and AllCare policies.
• Complete patient referrals and patient cases daily, with results as needed.
• Ensure clinic readiness and maintenance to remain compliant with corporate policies.
• Communicate effectively both orally and in writing.
• Complete all assigned compliance and annual trainings timely.
• Attend all Practice Manager staff meetings or huddles as required.
• Assist with the training of newly hired team members, following established AllCare policies and procedures.
• Maintain knowledge of common safety hazards and precautions to establish a safe work environment.

Required Qualifications:

• High School Diploma or GED.
• Completion of medical assistant training program with current CCMA, CMA, or RMA certification.
• 2+ years of medical assistant experience.
• Knowledge of computerized information systems (EMR) used in clinical management settings.

Direct experience with the following tasks:

• Clinical intake, patient data collection.
• Laboratory specimen collection (blood-draw/venipuncture, urine collection, point of care testing, etc.).
• Performing EKG testing.
• Must meet all other state requirements by law, including but not limited to all state requirements and licenses, where applicable.
• If required by state, must maintain current certification from the Certifying Board of the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board.

Ethical Standards and Professionalism

Upholding ethical standards and demonstrating professionalism are paramount responsibilities for Medical Assistants. The Culture Index survey results highlight the following aspects:

Confidentiality

Maintaining patient confidentiality and adhering to legal and ethical standards is crucial. Medical Assistants must handle sensitive information with discretion and integrity.

Professional Conduct

Medical Assistants are expected to exhibit professional behavior at all times. This includes punctuality, appropriate attire, and respectful interactions with patients and colleagues.

Commitment to Quality Care

A dedication to providing high-quality care is essential. Medical Assistants must strive to deliver the best possible patient outcomes through meticulous attention to detail and a commitment to excellence.

Preferred Qualifications:

• 2+ years of customer service experience.
• 2+ years of direct patient care experience performing medical assistant clinical duties in Primary care, Immediate care, Physician practice, or Emergency room setting.
• Knowledge of federal, state, and local laws and regulations including OSHA and HIPAA requirements.

Working Conditions:

• This role is patient-facing and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens.
• Requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs.
• Hours may vary based on location, patient volume, and business needs.

Working Relationships:

• Clinical team members including providers and non-providers.
• Administrative leadership team members.
• Practice & Regional Manager.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and continuing education.
• Supportive and collaborative work environment.
• PTO and paid holidays.
• Weekend differential pay.
• Overtime potential on an as needed basis.

Application Process: Prospective candidates are requested to complete a brief two-question survey (link provided below) before submitting their application for the position. For any inquiries, please contact Amanda Duncan at aduncan@allcare-health.com .

Please follow the link below to access the survey: Allcare Primary and Immediate Care (cultureindex.com)

PI254273930