Centralized Patient Intake Coordinator / Clinic Secretary - Dialysis Clinic, Inc.

Dialysis Clinic, Inc. is recruiting top talent interested in supporting our nonprofit mission to prioritize individualized care for patients facing chronic kidney disease. Our mission states “the care of the patient is our reason for existence,” and our dedicated team embodies our sole purpose during every patient interaction. We seek motivated, compassionate individuals to provide top-notch patient care and offer paid training, competitive pay, outstanding benefits, Sundays off and a strong culture. Join DCI today to build relationships and gain fulfillment serving individuals in our comfortable clinical setting with a lower caregiver-to-patient ratio than other providers.

The Centralized Patient Intake Coordinator / Clinic Secretary provides administrative support to the clinic staff, greets and assists patients with their appointments, and ensures the patients' charts are in order in accordance with Medicare and company policies and procedures.  Also assists in admitting, discharging, transferring, or assisting patients in obtaining transient dialysis treatments elsewhere as well as obtaining transportation services to patients' home or hospital.

Schedule: Full-time, five 8-hour shifts starting at 7:30am; weekends off; no overnight shifts

Compensation: Pay range from $16.00-$20.00 per hour, depending on qualifications and experience

Benefits:

• Comprehensive medical, dental and vision benefits
• Life and long-term care insurance provided at no additional expense to employee
• Paid time off (PTO) including holidays
• Extended Sick Bank (ESB) in addition to PTO – paid time for doctor appointments, sickness or medical leave
• Retirement plans with $.50 of each contributed dollar matched for eligible employees, up to 8 percent
• Education reimbursement
• Employee assistance program
• Wellness program
• Among others

What You Can Expect:

• Enters treatment information into the MIS.
• Initiates, maintains, and completes the medical record.
• Assists in other data related needs which may include entering episodes of care, responding to requests for data from the Network or DCI request.
• Maintains accurate treatment statistics, including treatment dates, hospital dates, no-show information, and information on absences.  Provides reports to the nurse manager or area operations director.
• May perform duties of receptionist including sorting and distributing mail, answering and routing phones calls, greeting and directing visitors, and other clerical duties.
• Communicates with referring hospitals about information required for pre-admission analysis by interdisciplinary team.
• Collects missing pre-admission information from hospital discharge planners and reviews it with clinic social worker and nurse manager.
• Obtains prospective new patients' insurance coverage information; faxes or scans and emails insurance information to corporate billers for verification.
• Confirms with nurse manager or charge nurse a new patient's schedule and appointment time.
• When patients are accepted for admission, informs hospital personnel of the date of the first outpatient dialysis, what time a patient should arrive for consent review prior to the first treatment and the need for patients to have transportation to DCI pre-arranged for the first treatment.
• Transmits patient medical information to referral doctors, primary care physicians and institutions.
• Assists other clerical support staff, as needed.

Successful Candidates Bring:

• Excellent communication skills
• Demonstrated clinical excellence
• Desire to collaborate with care teams
• Ability to problem solve

Education/Training:

• High school diploma or general education degree (GED).
• 3 - 6 months related experience and/or training; or equivalent combination of education and experience. 
• Proficiency with Microsoft Office Suite

DCI is committed to building a diverse and inclusive organization. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.

DCI’s Differentiator:
Since opening the first clinic 50 years ago in Nashville, Tenn., our Dialysis Clinic, Inc. family has grown to be the nation’s largest nonprofit dialysis provider with more than 270 locations in 30 states, serving nearly 14,000 patients each day. DCI invests in our care teams and funds research to further kidney care and treatment options. DCI prioritizes a holistic approach and offers hemodialysis, home dialysis and peritoneal dialysis treatment options. We empower patients to live meaningful and productive lives while also delivering high quality kidney care, saving lives and reducing hospitalizations. Learn more about DCI and see if we’re hiring in a clinic near you! www.dciinc.jobs

DCI is a federal contractor and an Equal Opportunity/Affirmative Action Employer-Veterans/Individuals with Disabilities.  If you are having difficulty using the online application system or would like to request other accommodations or application methods, please contact Doug Patterson at Accommodations@dciinc.org or 615-327-3061. Once a request has been made, DCI will initiate a discussion with you about your needs and whether an accommodation can be provided. DCI is committed to providing such accommodations where possible.

For more information about equal opportunity please see: 

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf;

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf;

https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf; and

https://www.nlrb.gov/sites/default/files/attachments/basic-page/node-3788/employeerightsposter-8-5x11.pdf.

Security Roles and Responsibilities can be reviewed at: https://www.dciinc.org/security-roles