Central Permitting Assistant Manager - Harnett County

An employee in this position manages the work of a group of Permitting and Development Technicians in the provision of customer service for the Development Services Department to citizens in various stages of the Harnett County’s development process. This includes: training new employees; spot-checking work and recommending changes in work procedures to improve services; answering questions and troubleshooting problems; and handling complex cases. The employee also sits at a desk and serves as a Permit Technician: answering questions and advising customers on processes; eliciting information needed to complete applications; reading and interpreting deeds, site plans, and subdivision plats; compiling reports and data; utilizing internal resources to access maps and documents; explaining use of telephone and computer resources; and collecting money for permits.  The employee works closely with many County departments, especially departments using or generating data and permits, and works with software and hardware vendors, representatives of community groups and citizens in the permitting process. Work is performed independently under the general direction of the Building Services Manager and is evaluated through observation and the quality and effectiveness of the work.