Central Intake Referral Admissions - Royal Health Cape Cod

Royal Health Group is looking for a motivated Central Intake Coordinator to join our Wareham team. 

About the company 

Royal Health is a family-owned and operated group of Skilled Nursing Facilities dedicated to providing the highest standards of personal care for our residents in our nursing homes. We seek to innovate and expand our services to ensure we meet the evolving needs of those in our care.  

Job Overview 

We are seeking a dedicated and compassionate Central Intake Coordinator to join our healthcare team. The ideal candidate will provide high-quality support to the resident and families, work with other members of the interdisciplinary team, and ensure that residents receive the best possible treatment in a variety of settings, including long term care, sub-acute care, and memory care. This role requires strong skills, excellent communication abilities, and a commitment to resident-centered care. 

Responsibilities 

Including, but not limited to: 

• Receives and communicates accurate referral information within Central Intake as well as to Branches 

• Strong typing and data entry skills. 

• Communication skills and positive customer service. 

• Telephone skills that are efficient, helpful and concise. 

• Proficiency and competency in assigned electronic medical record modules. 

• Understanding of the assigned agency software and the Microsoft office suite of products. 

• Ensure all admissions-related documents are uploaded into the medical records system. 

• Assist in the overall operations of the Admissions/intake department 

• Understands daily flow of department and delegates work appropriately and fairly as directed by team leader and/or V.P of Business Development 

• Maintain a working knowledge of Federal and State regulations and reimbursement. 

• Maintain knowledge of Medicare and Medicaid regulations. 

• The ideal candidate will also have previous organizational experience. 

• All other duties as assigned. 

• These are the core responsibilities of a Royal Health Group Admissions Director/Clinical Liaison - Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.  

Skills 

• High school diploma or equivalent 

• One to twoyears experience in office procedures 

• One to two years Insurance/Medical experience 

• Ability to multi-task in a fast-paced environment 

• Comfortability with communications internally and externally from the organization 

• Experience in Microsoft Office Applications 

• Previous experience in long-term care or other healthcare setting is a plus. 

• Detailed oriented with excellent follow up skills. 

• Ability to multi-task and work in a fast-paced environment. 

• Excellent interpersonal skills. 

• Knowledge of office technology 

• Comfortability with Microsoft Office. 

• Ability to learn new software programs. 

• Previous experience in a skilled nursing facility.  

• Must be capable of maintaining regular attendance 

• Good verbal and written communication skills 

• Must be able to maintain confidentiality regarding employee, resident and company 

• proprietary information 

• Must have the ability to relate professionally and positively and work cooperatively with patients, families, and other employees at all levels 

• Must possess computer skills of the types and at a level necessary to accomplish the job. 

  
  

Benefits 

• Paid Weekly 

• Health Insurance (Medical, Vision, Dental) 

• Employer Sponsored Life Insurance 

• 401K 

• Vacation, Holiday and Sick Pay 

• Early Access to Pay 

• Tuition Reimbursement 

• Various Discount Programs (Verizon, Sprint, AT&T, Club Memberships, ect.) 

• EAP (Employee Assistance Program) 

Apply now and join our family of healthcare professionals dedicated to making a difference in the lives of our residents.  

We are proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other status protected under applicable law.  

#NC