Central Intake Coordinator - Holyoke Medical Center

RVCC is looking to hire a Central Intake Coordinator!

River Valley Counseling Center, Inc's Mission is to improve the health of all people in our community. We do that with honesty, respect, and dignity for our clients, visitors, and staff. We do that through expert and compassionate care, education, community partnerships, fostering innovation, and by inspiring hope in all we touch. We do that by being good stewards of our resources and providing efficient and cost-effective care for all.

Job Responsibilities:

• Respond to all calls from potential clients and referral sources on a daily basis or within 24-hours of the call

• Documents all calls that come in to Central Intake and make recommendations for referral to another facility when appropriate. Access to information and referral materials will be provided

• Completes all Initial Contact Forms and checks insurance eligibility and authorizations in collaboration with the Billing Office

• Provides reporting, statistics, and other data as requested

• Other record-keeping and administrative work as requested

• Assist administrative department in projects as needed

• Performs other duties as assigned

Job Requirements:

Education Level - High School Diploma/GED

Years of Experience - 1–2 years’ experience as a receptionist, administrative assistant or other office work. A commitment to customer service and client contact is required. Experience in human services or working in a physician’s office preferred

Skills/Abilities - Bilingual (English/Spanish) preferred. Effective interpersonal skills; analytical skills; ability to work independently; analytical and strategic planning skills; organizational skills; excellent verbal and written communication skills; attention to details; ability to work within deadlines; ability to follow oral and/or written instructions; presentation skills; computer literacy; ability to handle multiple tasks over long periods of time; ability to work with individuals of all ages and culturally diverse backgrounds at all level of socio-economic strata; knowledge of developmental needs over the age span of the population/clients being served; knowledge of legal and ethical issues pertaining to the profession

Licensing - None required

Benefits:

• Amazing time off benefits

• Excellent and affordable insurance including health, vision, dental and pet insurance

• Free access to VHS Fitness & Relaxation Center

• Mileage reimbursement

• 403b match

• CEU reimbursement up to $1,000 per year

• Tuition reimbursement up to $7,000 per year

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