Central Director, Revenue Management - Omni Hotels & Resorts

Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service.  Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

The role of the Central Director of Revenue Management will strategically coordinate the revenue management processes and procedures for a collection of hotels to maximize each hotel’s guest room, F&B, meeting space and ancillary departments’ revenues (Total Hotel Revenue Management) for 3-5 full-service hotels.

This is accomplished by managing and maintaining group and transient inventory controls, developing, monitoring and adjusting sales and pricing strategies for all revenue areas, analyzing demand factors, forecasting and budgeting, competitive analysis, and maintaining distribution channel data integrity.

Location: Omni Hotels & Resorts Corporate Office (Dallas, TX) - This position is eligible for the Omni Hotels & Resorts WFH Incentive after 90 days of employment

Duties and Responsibilites

• Lead a consistent and robust revenue management program consistent with upscale, full-service hotels and resorts
• Provide strategic leadership to the Rooms, Hotel Sales & Marketing, Food & Beverage and Other Departments, contributing to superior revenue growth and overall profitability of the hotel
• Support the General Manager, Rooms, Hotel Sales & Marketing, Food & Beverage and Other Departments by providing pertinent information and tools to enhance the property’s sales and marketing efforts and decision-making processes
• Identify, communicate, and execute opportunities to increase incremental revenue based on historical demand, regional, seasonal and competitive influences and market, group performance, price sensitivity by market segment, demand and reservation costs across multiple sales channels
• This position, with assistance from the Director of Sales & Marketing, will provide short-term and long-term rooms revenue projections, including weekly, monthly, quarterly and full-year projections
• Effectively incorporate Omni Hotels & Resorts revenue management philosophy in all aspects of sales, marketing, and operations, including training and information sessions on behalf of all revenue generating positions
• Conduct weekly revenue management meetings and as chair give synopsis of past strategies versus results. Lead the discussion on current/future issues. Stimulate discussions and analysis to determine effectiveness of selling, pricing and distribution strategies and determine the appropriate mix of business that will allow hotel to maximize both RevPAR and Market Share through appropriate mix management

Systems and Applications

• Superior knowledge of CRS, RMS and PMS systems to manage and maintain group and transient inventory and pricing controls for designated hotels (including as needed on weekends)
• Responsible for the monitoring/maintenance of software programs including interfaces that support the management of room revenue
• Support the company in technical transitions aimed at supporting the management of room revenue as they occur
• Work with Convention Services and Reservations as needed to ensure effective and efficient management of group inventory daily – provide direction when needed on cutoff date extensions and additions to inventory
• Attend each hotel’s weekly group-pick-up meetings to ensure group inventory management is in place. Lead meetings when needed
• Coordinate and implement updates for Transient Protected in Sales System for the 1 – 5-year window
• Utilize Omni’s Space Demand system to analyze trends and provide insight for meeting space pricing and revenue optimization

Budget and Forecast

• Lead development of key budgetary and forecast goals and objectives for Transient market segments with input on Group market segments. Develop budget to actual feedback and comparisons and report monthly achievements
• Prepare 30-60-90 Day Transient Revenue Forecast on a monthly basis for presentation.  Develop, monitor and maintain all short term and long-term forecasts as outlined by company standards with forecasting to be demand-based to coincide with pricing strategy
• Achieve forecasting accuracy for Transient market segments as set forth by company
• Prepare weekly Rooms operational forecast for each property

Strategy and Analysis

• Research, identify and develop revenue management opportunities, techniques and practices that contribute to superior RevPAR growth and market share increase
• Explore market mix variations that would stimulate revenues
• Analyze trends by market segment based on day of week, booking window and season to better develop pricing strategies
• Transform theoretical knowledge gained from analysis into the business cycle, booking cycle and long-term strategic planning
• Understand current Demand Generation climate and provide recommendations
• Review all daily, weekly and monthly booking pace reports for analysis on pace to recommend strategy changes
• Monitor LOS and hurdle strategies recommended by RMS for market segments to maximize revenue contribution
• Review each property’s annual pricing configuration, provide recommendations and implement
• Review hotel’s as well as competitions’ rate shops for multiple GDS, OTA and meta channels to ensure proper positioning of each hotel and assess competitive environment, along with maintaining parity
• Review Demand calendars, convention calendars and city event calendars to keep abreast of all demand generators. Ensure each property contact utilizes all necessary demand information when planning strategies  
• Oversee development of pricing strategies for all local negotiated business, as well as global/GDS accounts based on market analysis in Agency360
• Analyze marketplace reports such as STR & Demand 360, Agency 360 and other available applications and present the revenue opportunities in the analysis
• Attend Daily Business Review and offer recommendations regarding group leads
• Consistent review of Sales reports, including the GRC, Transaction and Backlog Reports
• Identify group booking trends and need periods and work with the Director of Sales to develop sales strategies for short-term and long-term demand
• Review Sales Lost Business reports with the Director of Sales. Use the reports to determine unconstrained group demand and assist in configuration of RMS pricing application
• Work with peers in other revenue departments to provide recommendations on dynamic pricing for Meeting Space, F&B menus, Golf, Spa, Recreation, etc. 
• Analyze and prepare a monthly synopsis of marketplace activity, booking pace, lost business, rooms, F&B, Golf, Spa and other department revenues and profit, along with market share statistics from STR and Demand360, with an emphasis on strategic planning and actual results achieved
• Develop a working knowledge of Digital strategies, including paid search, metasearch, e-mail marketing, and social to assist with the holistic demand generation activities for the property.  Meet regularly with the field marketing team, or marketing manager to develop new strategies
• Maintain performance measures of marketing efforts to analyze programs’ specific ROIs
• Network with competitive set DORMs to maintain information on the various competitors’ products and services for both primary and stealth competitors and how their products and services vary from the hotels; network with Omni DORMs in major markets to keep abreast of national hotel trends and best practices
• Review of historical data on events and performance in all revenue areas for any promotions during these demand-generating events
• Analyze and critique weekly and monthly STR reports
• Manual reporting as necessary for the purposes of analysis/feedback

Channel Management

• Research and evaluation of secondary Distribution channels to identify strategic partnerships and affiliations to maximize distribution for the hotels or organization
• Demonstrate understanding of channel management and optimization through pricing and inventory management
• Manage inventory and rate structure in all channels to optimize revenues and margins
• Work with the field marketing and digital teams to optimize all channels and social networks with relevant and timely offers

Administrative and Reservations

• Ensure property participation and data integrity in all forms of e-Distribution Channels, including photos and content
• Work with Operations team to ensure that guest communication and reviews are reviewed and responded to in a timely manner
• Work with the General Manager and Director of Sales & Marketing to ensure that all strategies are communicated to the Reservations, Sales and Operations teams

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.

• Answer other hotel team members’ questions regarding total hotel revenue management in a friendly and courteous manner
• Provide training to other hotel team members on total hotel revenue management procedures and principles, as needed
• Ensure that all revenue management related systems are maintained: CRS/PMS, RMS, Sales Systems, and Ancillary Revenue Systems. Employ the assistance of the Director of Sales, Director of Front Office, Golf/Spa/Recreation Directors and Digital Marketing Manager, as needed
• Contribute to the development of the marketing plan
• Communicate with Directors of Front Office regarding anticipated occupancy, Omni Upsell program, Package offerings and other cross-selling opportunities

Specific Job Knowledge, Skill and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Excellent oral and written communication skills.
• Excellent organization skills, manages time well, correctly prioritizes and is flexible
• Ability to work well under pressure and meet deadlines
• Ability to manage and collaborate with outside departments and agencies
• Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum and social skills
• Proficient in use of Microsoft Word, Excel and PowerPoint
• Understands Revenue Management theory and practice for rooms, F&B and other revenue streams
• Detail-oriented
• Ability to perform critical analysis
• Appropriate professional appearance and demeanor
• Demonstrates self-confidence, energy and enthusiasm
• Ability to deliver presentations in a concise, well-organized manner

Education

• Bachelor's degree preferred or equivalent combination of education and experience

Experience

• Minimum 3-5 years of experience as a Director of Revenue Management in full-service/upscale hotels
• Multi-property revenue management experience preferred

Location

• Omni Corporate Office in Dallas, TX

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.