Center Manager - QuEST Global Engineering Services

Quest Global is one of the world’s fastest growing engineering services firms with presence in five of the top ten OEMs across seven essential industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, managed by leaders, who vigorously empower people for success and resolutely see setbacks as opportunities.

We are looking for humble geniuses, who balance keen insight into stakeholders’ priorities with an unrelenting focus on delivering business results; strategic thinkers, who are capable of enacting organizational changes that will benefit our company, employees, customers, and partners; managers, who get a kick out of inspiring a team and aligning people around the goal of value creation.

We are a diverse team of 17,000+ extraordinary employees driven by aspiration, hunger, and humility. If you long to engage in meaningful work with a company leading the charge for engineering innovation, backed by the understanding that what we are really engineering is a brighter future for us all, we want to hear from you.

The achievers and thought leaders we seek, have the following characteristics and skills:


The Role
The center manager role is a crucial position at Quest Global, whose primary purpose of the role is to balance the needs of our employees, our customers, and our company in the development of business strategies and policies. This specific role will also be responsible for starting up a new project and customer relationship, scaling the internal team locally and globally, identify and monitor KPIs for success. Leverage the existing technical expertise and global capabilities to build a successful and scalable Center of Competence. It’s a challenging role, but will be extremely fulfilling for those with the right disposition to develop leaders and delight customers.
 
Job Functions
To sponsor and manage the delivery of all the programs, projects and the related non project work through optimum resource utilization and adherence to quality and technical standards. Lead a team of direct reports, remove barriers, and meet expectations. Effective delegation, team development, workload & project tracking, and identifying new resources to hiring onto the team will be essential for the manager’s success.  Additional responsibilities include ensuring that the team develops and executes with a mix of leadership and program responsibilities.  

• Make critical decisions to balance needs of stakeholders (customers, employees, and the company), and develop site-specific strategies in line with business unit strategies and market conditions
• Cascade business strategies through goal-setting and appraisal processes
• Build relationships with existing and new customers, identify opportunities, propose solutions, and review program performance; work with account management to write proposals for new business development
• Promote a quality culture and administer systems that ensure consistent business excellence
• Sponsor and oversee critical projects to ensure customer satisfaction, business performance, and efficient use of resources; address customer and personnel issues to ensure a healthy center and a positive working environment.
• Analyze and forecast business performance to drive continuous improvement of the business, implement new business models, and institute best practices
   

Qualifications
We are excited to talk to you if:

• At least 10 years of management experience; experience in engineering services and aerospace is preferred
• Demonstrated global mindset and ability to collaborate effectively across cultures
• Self-motivated and ability to work independently, with change management experience and a track record of challenging the status quo
• Ability to communicate and present effectively and clearly with management, peers, team members, and clients
• Ability to interact with suppliers and customers
• Experience with project management preferred, Quest Global experience a PLUS
• Enjoy people and dynamic teams with diverse experiences. We have fun together!
• US Citizen required due to the nature of the work

Customer Location: Windsor, CT
Travel: up to 40% depending on location
Compensation type: Salary Exempt
Reports to: General Manager

Physical Requirements & Work Environment:

• Mostly Office Environments, Occasional Shop Floor involvement.
• Substantial amounts of telephone and computer work.
• Heavily Regulated Industries with strict adherence to procedures.
• Flexibility to meet business deadlines by staying late or arriving early.
• Ability to use personal transportation to visit customer locations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.