Center Manager - HireNow Staffing Inc

HireNow Staffing is actively recruiting for both Manager of Clinical Operations (MCO) positions in Pinole, CA, and Tracy CA.  Join reputable healthcare facilities in these locations and make a difference in patient care.

Title: Manager of Clinical Operations (MCO) 
Location (s): Tracy, CA - Pinole, CA
Salary Range: $ 90,000 $115,000
Direct Placement Requirement: Must guarantee work for 90 days

Job Summary:
Responsible for managing the clinical operations of multiple centers within a narrowly defined geographic market under the supervision of the Clinical Operations Director (COD). The span of control is between 4 and 8 centers, including Center Manager responsibilities of one center. The Manager of Clinical Operations will achieve specific financial, employee relations, customer service and clinical metrics through strong leadership and effective management of staff and customers.

Essential Functions:
Responsibilities include the management of operations of four to eight centers. Assure efficient caseload management and scheduling of patients within centers assigned.
Manage practice to meet or exceed financial objectives. Participate in the development of financial goals/center assigned.
Manage labor costs and ensure that clinicians report required information accurately and on time.
Conduct monthly clinical operations meeting with each Center Manager. Employ effective, clinically focused communications skills to ensure clinicians follow through with effective clinical practice management procedures.
Assist COD in managing new facility startups.
Provide clinical treatment coverage as required for a narrowly defined geographic market and act as Center Manager of assigned clinic. Patient care and administrative duty ratios of 50%, respectively.
Ensure all Rehab Agency, State, Federal and local regulations, policies, procedures, and patient care standards are met in assigned centers. Serve as a clinical resource and effectively implement programs, clinical pathways and treatment protocols as indicated.
Identify open positions and assist in selection of clinical staff in conjunction with the Center Manager. Assist in staff orientation and training.
Conduct accurate and timely Performance Planning & Reviews (PP&R) of Center Managers with specific focus on development plans. Provide professional development opportunities for staff, including participation in local and regional professional meetings, conferences, and college relations activities. Coordinate patient care development opportunities for clinical staff as appropriate and recommend staff for recognition of outstanding performance and achievement.

Job Description: Manager of Clinical Operations (MCO)

Essential Functions (continued):
Manage all employee relations issues and ensure compliance with equitable application of Human Resource Policy and Procedures: seek assistance from Human Resources when needed. Monitor and accomplish area-specific retention objectives within assigned centers.
Conduct routine and quarterly quality assurance and corporate compliance audits as assigned. Ensure compliance with health and safety policies and procedures on an annual basis.
Periodically (at least quarterly) review results of outcome program measures and develop plans to improve patient care where needed. Develop plans of action and ensure good outcomes of deficiencies noted in routine and investigative compliance audits.
Attending center staff meetings on a periodic basis. Attend marketing, public relations and in-service programs in partnership with staff as appropriate.
Ensure strong physician and payer relations and coordinate implementation of clinical specialty programs as requested by the customer.
Participate and lead annual Patient Care Committee and sub-committee meetings; communicate and develop working relationships with Agency Medical Directors.
Plan and coordinate clinic and market-specific marketing and relationship building activities with Center Managers, COD and Business Development team.
Performs other duties or special projects as assigned.

Required Skills & Abilities:
Strong interpersonal, oral, and written communication skills.
Ability to evaluate and monitor clinical capabilities and skill levels.
Strong customer service orientation.
Ability to develop and execute business plans and achieve strategic marketing and operating goals.
Excellent verbal and written communication skills.
Ability to manage, develop and motivate employees.
Flexibility in dealing with simultaneous projects, issues, and timelines.
Understanding of and ability to manage quantitative business and clinical information effectively. Ability to prepare, interpret and analyze branch financial statements.
Proficiency in Microsoft Office suite technologies (i.e., Word, Excel, PowerPoint) and Outlook
Required Credentials:
Entry-Level Professional Degree in Physical Therapy or Occupational Therapy
Current valid professional license in associated clinical discipline (PT or OT)
Minimum five years of clinical expertise, including two years of successful clinical operations management

Job Summary:
Implements, with minimal supervision, high quality physical therapy services for patients, caregivers and facilities in accordance with the principals and practices of physical therapy and with policies and procedures. Develops treatment plans, supervises assistants and aides, contributes to case management, and provides quality patient care.
Maintains positive level of interaction with facilities and clients. Enhances and expands client relations with facilities and their staff.

Essential Functions:
Understand appropriate state Practice Act and adhere to the laws which govern how Physical Therapists may practice and whom Physical Therapists may supervise.
Review the Clinical Operations Policies & Procedures Manual on a yearly basis and adhere to the policies and procedures set forth.
Complete all Medicare compliance trainings as required by regulations and/or policies.
Complete Occupational Safety and Health Administration (OSHA) training on a yearly basis and adhere to standards set forth in OSHA standards and other governmental regulations.
Evaluate, treat, and direct skilled treatment for patients for whom physical therapy is medically necessary. Document this need clearly.
Maintain ongoing documentation in which goals, progress toward functional goals, and medical necessity are clearly stated.
Complete all required documentation (pre-certifications, physicians reports, daily notes, charge tickets, etc.) legibly, appropriately and in a timely fashion in order to meet facility, physician and payor deadlines.
Maintain open and respectful communication with co-workers, physicians, patients, family members, and third party payors at all times.
Attend and/or participate in facility meetings as directed by Center Manager (may include utilization review, infection control, disaster preparedness, etc.)
Completes sufficient ongoing continuing education coursework to meet state licensure requirements for the defined reporting period
Maintains a current CPR certification that meets state licensure requirements