Center Clinical Manager at ChenMed

We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Center Clinical Manager at our Olney location is a healthcare and leadership-focused position working directly with patients and their families, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients. Center Clinical Managers will facilitate interdisciplinary support and collaboration within and across care teams to ensure our patients receive high quality care in a timely manner. They will develop care team members in their assigned Center to make sure they are providing care consistent with ChenMed standards. In addition to conducting all activities as outlined in the Job Description for Care Promoters, the Center Clinical Manager will perform the following duties:

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Provides extraordinary customer service and professionalism to all internal and external customers (including patients and other team members) at all times.
• Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.
• Ensures clinical and quality standards of ChenMed are consistently met.
• Collaborates with team members to ensure quality and consistency of Daily and Super Huddles.
• Addresses / resolves any customer-service issues and elevate them to Center Manager and/or Market Clinical Manager when needed.
• Maintains patient confidence and protect operations by monitoring confidential information processing
• Serves as hiring manager for Care Promoters, X-ray tech and Med Tech.
• Collaborates with Care Promoter’s assigned PCP to manage performance of Care Promoters including, annual review, goal setting, corrective action, PIP, and termination.
• Monitors team performance from a clinical perspective, identify issues, work through resolutions and provide both informal and formal feedback
• Orients new Care Promoters to their duties including philosophy of care, patient flow and clinical competencies.
• Provides ongoing education and training in collaboration with the Market Clinical Manager to enable team members to meet patient care and organizational priorities.
• Ensures completion of patient care requirements by scheduling and assigning care team members and following up on work results.
• Ensures operation of medical and administrative equipment by verifying emergency equipment availability; ensuring completion of preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

• Monitors the number of patients and wait time to ensure proper flow of patients from check-in through appointment to check-out.
• Triages patient phone messages making sure patient calls are thoroughly vetted and routed to the correct team member and returned in an appropriate time frame.
• Maintains medical supplies inventory by studying usage reports; identifying trends; anticipating needed supplies; approving requisitions and cost allocations
• Completes all required training to dispense medications from medication room.

Other responsibilities may include:

• Assists in screening of walk-ins.
• Ensures accuracy of medications provided to patients.
• Ensures accurate indexing of all paperwork. 
• Inspects pharmacy log and inventory.
• Monitors physicians’ activities and assist with their needs.
• Maintains clinical and quality control logs, including Diagnostic Tracking.
• Coordinates sending out of lab specimens.
• Ensures all related reports, labs and information are available in patients’ medical records prior to their appointment.
• Other duties as assigned by Center Manager or Market Clinical Manager.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent oral and written communication skills.
• Empathy towards our patients at all times
• Ability to collaborate with team members, including doctors, nurses, front desk staff, center managers, and market leaders.
• Mindset focused on solving problems for patients and achieving team goals
• Knowledge of medical products, services, standards, policies and procedures.
• Skill in operating phones, personal computer, software and other IT systems.
• Skill in taking patients’ vital signs, and obtaining blood and other samples for laboratory work.
• Ability to pay close attention to detail and to ensure accuracy of reports and data.
• Ability to manage multiple processes and lead a team of Medical Assistants, X-ray Technician and Pharmacy Technicians.

• Ability to maintain effective and organized systems to ensure timely patient flow.
• Ability to be calm and flexible in busy or stressful situations.
• Bilingual a plus.
• This position may require some local travel to assist in covering other centers.
• This position requires 5% of travel nationwide.

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or GED equivalent required
• BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred
• Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered
• A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required
• A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred
• IV Therapy certification for LPNs where required by State Board of Nursing
• Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment
• Experience working with geriatric patients is preferred
• EMR system experience a plus