Center Clinical Director, Associate at ChenMed

We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Associate Market Clinical Director will directly supervise, performance manage and train Clinical Directors within in his/her assigned market. The incumbent in this role is accountable for center performance objectives, P&L, growth, and culture. In addition to being accountable for the overall clinical outcomes of his/her assigned market, they will have a portion of their time allocated to direct patient care as a PCP and/or other clinical duties. The remainder of their time allocated to leadership responsibilities including Clinical Director performance, engagement, building a strong clinical-operations synergy and culture. The allocation of time is dependent on several factors including PCP capacity, market needs, size of centers, patient membership and Regional President direction.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Directs accountability for clinical outcomes and day-to-day management of Medical Directors in multiple centers within assigned market, with regular presence in the centers under direct management, and under the supervision of the Regional President.
• Ensures successful clinical operations and meeting/exceeding plan market earnings.
• Manages, mentors and coaches Medical Directors in his/her assigned market to deliver outstanding clinical outcomes.
• Oversees and facilitates talent development of the PCPs, NPs, and Medical Directors in his/her centers including, but not limited to leading facilitated practice (physician shadowing/coaching), conducting 1:1s with direct reports, executing leadership development plans and performance management.
• Cultivates a center-level physician culture that is fully aligned with and delivering on the ChenMed core model, core values & behaviors and service standards.
• Assists Clinical COE in training of new practitioners within the assigned centers.
• Participates in recruiting and interviewing PCP and specialist candidates.
• Partners with Clinical COE and Talent Acquisition to support clinical talent lifecycle to accelerate Clinical talent growth, including hiring of PCPs, NPs, and Medical Directors, managing, and mentoring physicians, role modeling exemplary clinical leadership.
• Establishes and supports the development and cultivation of successful relationships with payers, specialists, the community, and hospitals, among others, and driving a social media presence locally, as part of the core responsibilities for the role
• Monitors and supports overall market culture, responding with urgency to workplace concerns.
• Reviews/approves center-level referrals and provides back-up for market referral and delegated utilization authorizations.

Other duties as assigned and modified at Regional President’s discretion, which may include:

• Assists Regional President with market quality and performance improvement initiatives.
• Oversees monthly scorecard reviews and in conjunction with Clinical Leadership, for delivery of quarterly clinical metric analysis.
• Provides training to other ChenMed entities, as needed.
• Develops deep relationships with providers and key stakeholders in the market.
• Uses the understanding of the local market dynamics to drive clinical initiatives.
• Builds clinical credibility and trust to deepen relationships.
• Assists with implementation of cost reduction and market clinical strategies.
• Delivers outstanding clinical outcomes and service to patient panel as a PCP (20%).
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Consistently demonstrates the following behavioral competencies:
  • Customer focus – Builds strong customer relationships and delivers customer-centric solutions.
  • Demonstrates self-awareness – Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Ensures accountability – Holds self and others accountable to meet commitments.
  • Drives results – Consistently achieves results, even under tough circumstances.
  • Develops talent – Develops people to meet both their career goals and the organization’s goals.
  • Drives engagement – Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
  • Interpersonal savvy – Relating openly and comfortably with diverse groups of people.
• Technical knowledge and skills:
  • Excellent clinical skills.
  • Knowledge and experience in a managed care delivery system.
  • Knowledge of clinical outcomes and quality improvement processes.
  • Experience of population risk management or complex chronic disease care management.
  • History of being a natural teacher to fellow Physicians.
• Other skills and abilities:
  • Good analytical skills.
  • Ability to build relationships with external organizations.
  • Conflict management and resolution skills.
  • Familiar with, if not proficient in Microsoft Office Suite products, including Excel, Word, PowerPoint and Outlook.
  • Computer skills: Comfortable with the electronic medical record (EMR) and facile with keyboarding.
  • Ability to travel locally, regionally and nationally up to 30% of the time.
• Spoken and written fluency in English

EDUCATION AND EXPERIENCE CRITERIA:

• MD or DO in Internal Medicine, Family Medicine, Geriatrics or similar specialty required
• A minimum of 2 years’ clinical experience required; 3 years preferred.
• Strongly prefer one (1) years’ previous experience as Medical Director or equivalent with a Medicare or Medicaid patient population
• Board eligibility is required.
• Board Certified in Internal Medicine, Family Medicine, Geriatrics or similar is preferred, but hires may have other sub-specialty training and board certification.
• Current, active license to practice medicine in State of employment.
• High performing physician with a proven track record of clinical leadership experience.
• Must have completed all internal physician training and have attained partnership.
• Experience with population risk management or complex chronic disease care management.
• Experience working with interdisciplinary teams in quality improvement and/or medical/healthcare leadership activities preferred.
• Preferred to be an existing high performing PCP partner and/or Medical Director within the ChenMed core model, with a proven ability to manage a panel of >400 patients with outstanding clinical, customer service and cost outcomes. Preferred to have been with the organization >2 years, be a recognized leader amongst peers, and can lead teams in quality and performance improvement initiatives.
• If specialty, has demonstrated leadership within his/her specialty and delivered superior outcomes, with a proven ability to deliver primary care in our model.