Center Assistant - Sylvan Learning Center
Bakersfield, CA 93312
About the Job
GENERAL SUMMARY
The Center Assistant is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, market research, and other administrative tasks. The Center Assistant provides a positive first impression for potential and existing customers, fields calls from customers, schedules appointments, and coordinates community and school marketing events.
ESSENTIAL JOB FUNCTIONS
● Leads day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks
● Greets and assists students, parents, and potential customers according to Sylvan standards
● Fields inquiry calls from potential customers; Fields calls from current families
● Schedules assessments, tours and conferences according to Sylvan Standards; Manages scheduling changes of current families
● Assists Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments
● Assists Center Directors with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center supplies
● Assists Center Directors with maintaining the professional appearance of the Center according to Sylvan standards
● Supports standards and procedures to ensure student safety and well-being
● May assist teachers with preparation for instruction; Gathers and prepares materials as appropriate
KNOWLEDGE REQUIRED
● Associates or four year degree preferred, but not required
● A minimum of three years of customer service experience; Retail sales experience and/or experience in an educational setting preferred
● Experience using full suite of Microsoft Office applications, Google Drive, and other standard business applications
● Knowledge of general office equipment such as copiers, printers, and office phones
SKILLS AND ABILITIES REQUIRED
● Strong customer service, interpersonal and communication skills
● Strong word processing, data entry, and other administrative skills
● Proven ability to effectively use consultative sales skills when serving customers
● Proven ability to communicate effectively in writing; Ability to proofread and edit copy
● Strong organizational skills; Proven ability to manage multiple tasks and be flexible
● Ability to occasionally lift and/or move up to ten pounds
● Bilingual preferred but not required
● Evening and weekend hours required
Choosing Sylvan is about getting results and setting students up for long-term success. At Sylvan, we’re focused on building academic confidence, igniting intellectual curiosity and inspiring a love for learning — all of which make a big impact in school and in life. For over 40 years, we’ve helped millions of students achieve new levels of academic success.