Overview
Salary: $55,000 - $65,000
Summary:
The Cement Dispatch & Customer Service Representative will interact with customers, vendors and company operations with a professional and service orientation. Our dispatch team processes all orders, determines vendor/haulers selection, maintain relationships with suppliers, all while maintaining necessary information in the proper system for the billing and payment process. This position will work directly with haulers, customers and vendors/suppliers to ensure highest levels of service, satisfaction and profitability.
Principal Duties and Responsibilities:
Dispatch:
Process customer, driver and hauler inquiries and orders using dispatch systemDetermine best delivery methods and negotiate rates directly with vendors and customersSolicit and schedule orders in a timely and efficient mannerSchedule trucks to maximize efficiency and profitabilityManage hauler relationships, paperwork collection and order processingWork with customers to adjust truck demand to meet proper delivery rateDetermine callouts for the next dayGlobal Responsibilities:
Regular attendance and physical presence at work is an essential function of this positionThis job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needsQualifications:
Education/Specialized Knowledge/Professional Certifications:
High School Diploma or equivalent requiredExtensive knowledge of the Chicagoland & NWI/WI areaExperience:
Minimum of 2 years of dispatch experienceSkills/Abilities:
Ability to read, write, and speak Spanish and Polish preferredAbility to make quick decisions that meet established goals when under pressureRead and understand mapsRemain calm in high pressure situationsCommunicate effectively with a wide variety of customers and an effective problem solverGood computer skills and general knowledge of Sales and Dispatch software (should this be listed under experience instead?)Benefits Information
At Ozinga, we care about the well-being of our team members both in and out of the workplace. That’s why we’re proud to offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life.
Our benefits include:
Medical, Dental, and Vision Insurance – Protecting your health and providing peace of mind. Retirement Plan Options – Helping you build a secure future. Voluntary Benefits – Helping you to cover unexpected expenses. Work-Life Balance – Supporting flexibility so you can thrive in every area of your life. Employee Assistance Program – Offering confidential support for personal and professional challenges. Wellness Program – Promoting a healthy lifestyle through resources and incentives.We believe that when our co-workers feel their best, they can do their best. Join us and experience the difference of working for a company that values you!
Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.
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