CDHP Account Manager

Job Summary

The position of Account Manager is responsible for the ongoing administration of new and existing clients. This position requires strong customer service and time management skills. Individuals in this position will be required to promptly answer emails and phone calls from clients and brokers regarding account issues and inquiries, provide annual and monthly reports, online training, oversee the entire renewal process, and contact clients regarding account funding, when necessary, and be a subject matter expert on all Consumer Driven Health Plans and value-added benefits offered. This position also supports the sales team.

Tasks

• Monitor all aspects of the renewal process each year, including following up for renewal confirmations and additional items needed for system setup, preparing enrollment materials, audit system setup each plan year, following up for enrollment data, ensuring enrollment data is audited and corrections made for any errors, following up for benefit schedules, and preparing/sending welcome letter and funding requirements, as needed.
• Maintain accurate data and updates in the appropriate systems at all times.
• Answer phone calls and emails from clients/brokers regarding account issues and questions
• Provide online training for employer portal for new clients and remedial training for existing clients, as needed
• Proactively reach out to clients to "check in" and/or promote new technologies, and/or for cross-selling purposes each quarter.
• Make outbound calls as necessary and as an alternate for sending multiple emails when a call would better suit the situation
• Contact clients when claims funding is low, if applicable
• Facilitate the termination process for any clients terminating services
• Complete and send Year-End Reconciliation Reports
• Attend health fairs and enrollment meetings as needed
• Follow all Medcom policies as they relate to privacy and security
• Work overtime as requested
• Perform other duties as assigned by management

The ideal candidate would possess the following skills:

• Strong customer service skills
• Strong verbal and written communication skills
• Intermediate or higher skills with Microsoft Office products (Word, Excel, Outlook)
• Client oriented
• Sense of urgency
• Organizational and prioritization skills
• Time management skills
• Computer use competency
• Ability to work independently with minimal oversight

Please apply directly on our site: https://medcombenefits.isolvedhire.com/jobs/

What We Do

Medcom Benefit Solutions is a leading employee benefits administrator founded in 1983. We work hard for our brokers and the employers they serve to provide the most up-to-date services without ever losing the human touch. Our services include ACA Employer Reporting & Penalty Appeal Support, COBRA Premium Billing Administration, Consumer Driven Health Plan Administration, Health & Welfare Compliance, HIPAA Privacy & Security Solutions, and Government Healthcare Programs.

Working at Medcom

Medcom, a small but steadily growing company with under 100 employees, offers a unique environment where every team member can make a significant impact. In our tight-knit community, employees enjoy more direct communication with leadership, greater opportunities to contribute to our growth, and a collaborative atmosphere that fosters innovation We believe our company culture can be summed up through our three internal committees. We have the Phoenix team, a committee devoted to bringing employees together through company events, perks, and celebrations. Our Cultivate committee works not only to make Medcom a more sustainable company but also serves our local community through cleanups, tree planting, and other events. Lastly, our Outreach committee takes care of Medcom employees in need as well as our local community through efforts such as back-to-school drives, participating in the Angel Tree program, raising money for the Donna Foundation, and more. Medcom is also a proud partner with Earth Charter International, a non-profit organization focused on global sustainability education.

Our Values

As a company committed to helping people, we are also committed to cultivating a diverse and inclusive workplace where all feel safe and welcome. We hire the best experts in the business without discrimination due to race, creed, color, sex, religion, age, national origin, handicap, veteran status, marital or sexual orientation, gender identity, or gender expression status. We believe in open and honest communication among employees and encourage communication of your ideas, suggestions, and concerns.

Benefits

As an employee benefits administrator, we strive to provide the best possible benefits for our employees. We offer health insurance, dental insurance, vision insurance, life insurance, tuition reimbursement, paid time off, 401(k) retirement accounts, short and long-term disability, HSA, FSA, LPF, DCAP, and hybrid/remote work flexibility.

Employee Safety & Security

At Medcom, the security of our employees and clients is of utmost importance to us. We have strict protocols in place for the use of our equipment, building entrance, and email/internet access. Additionally, we take pride in our clean facilities, from our Ultraviolet duct lighting that eliminates dust and viruses to the plenty of supplies available to employees to keep themselves and their areas clean.

Background Check Disclaimer:

Medcom Benefit Solutions ("the Company") is committed to ensuring a safe and productive work environment for all employees, contractors, and visitors. To achieve this goal, we may conduct background checks as part of our employment and onboarding process. This disclaimer outlines the Company's policy and procedures regarding background checks.

Background Check Procedure:

Consent: All applicants and employees will be required to provide written consent for a background check as a condition of employment or continued employment with the Company. By signing the consent form, you authorize the Company to conduct background checks, including but not limited to criminal, educational, and employment history checks.

Information Collection: The Company will collect and verify information from various sources, which may include but is not limited to criminal records, credit reports, reference checks, and educational institutions. The information gathered will be used solely for employment-related purposes and in compliance with applicable laws.

Confidentiality: The Company will handle all information obtained during the background check process with the utmost confidentiality. Access to this information will be limited to authorized personnel involved in the hiring or employment decision-making process.

Fair Credit Reporting Act (FCRA): The Company will comply with all applicable provisions of the Fair Credit Reporting Act (FCRA) when conducting background checks that involve consumer reports, including obtaining the applicant's authorization and providing any required disclosures and adverse action notices.

Adverse Action: If information obtained from a background check leads to a decision that negatively impacts an applicant's or employee's employment status, such as denial of employment or termination, the Company will adhere to the FCRA's adverse action process. Applicants or employees will be provided with a copy of their background report and a summary of their rights under FCRA.

Drug Screening Disclaimer:

Medcom Benefit Solutions ("the Company") is committed to maintaining a drug-free workplace to ensure the safety, health, and well-being of all employees, contractors, and visitors. This disclaimer outlines the Company's policy and procedures regarding drug screening.

Drug Screening Procedure:

Consent: All applicants and employees may be required to provide written consent for drug screening as a condition of employment or continued employment with the Company. By signing the consent form, you authorize the Company to conduct drug tests.

I agree to hold harmless and release from all claims [Company Name] and its agents (including the above-named facility) from any liability arising in whole or part out of the collection of specimens, testing and the appropriate use of the information from such testing.

Testing Methods: The Company may use various drug testing methods, including but not limited to urinalysis, blood tests, and hair follicle tests. These tests are conducted by accredited laboratories or trained professionals.

Confidentiality: The results of drug screenings will be kept confidential and disclosed only to authorized personnel involved in employment decisions or required by law. Any positive test results will be handled discreetly and in compliance with applicable laws.

Adverse Action: If an applicant or employee tests positive for drugs, the Company may take appropriate action in accordance with its policies and legal obligations. This may include denial of employment or termination. The Company will provide individuals with an opportunity to explain any positive test results, and applicable laws and regulations will be followed.

Compliance with Laws:

The Company will conduct background checks and drug screenings in compliance with all applicable federal, state, and local laws and regulations. Applicants and employees will be provided with information about their rights and the processes involved in these checks and screenings.