CCaaS Architect at Beacon Hill Staffing Group, LLC
remote , TX
About the Job
Bachelor's degree in computer science, IT, or engineering
10+ years' experience in Contact Center and UC environments
5 or more years of experience with software architecture and design within CCaaS systems
Past titles may include Solutions Architect, Systems Architect, Technical Architect
Defining overall CCaaS architectures including (but not limited to) networks, WFM, quality, AI tools, ACD, CRM Integration and IVR
Ability to create designs that leverage legacy/on-premises solutions and CCaaS systems
Experience with on premise to Cloud migration and the technical challenges and implications
Enterprise migration experience (1,000+ agent seats)
Enterprise ACD, CTI and IVR experience
API integrations and Web service experience
SIP services / VoIP experience to include troubleshooting
Hands on experience with coding languages such as JavaScript, Python, Java, C++, willing to still roll up sleeve and dive into the code as needed and lead code reviews
Responsibilities
You will manage project initiatives, address digital transformation goals and business priorities
You will work directly with Vendor and the team so working with people should be second nature
It's imperative that you have an inquisitive mind to deploy robust Contact Center solutions in a wide variety of environments
You will also roll up your sleeves often so be prepared dive headfirst into the code to help the development team with complex problems
You will work autonomously as well as with a team of engineers, sales folks, Clients and other industry leaders
Build actionable and achievable CCaaS transformation plans including specifying legacy system changes
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.
We look forward to working with you.
Beacon Hill. Employing the Future™