Catering Sales & Operations Manager - Cleveland Zoo at Aramark

Job Description

Aramark is currently seeking a Catering Sales & Operations Manager to support the Cleveland Zoo. The Catering Manager oversees catering food & beverage sales and operations to execute special events in line with client expectations. 

This Salaried Full-Time position offers a wide array of comprehensive benefit programs and services. We designed our benefits to promote a culture of health and wellbeing. Additional information below or click here to learn more. 

Job Responsibilities

• Oversee entire special events food & beverage sales process through event execution
• Respond to customer inquiries, develop proposals and contracts, maximize revenue through upselling and offering enhancements to exceed client expectations
• Develop and maintain effective client and customer rapport, providing creative solutions to clients' needs, managing event detailing, tours, tastings, contracts, payments, and event operations
• Create, manage, and communicate banquet event orders, connect with vendors, and deliver consistent quality in planning and carrying out events
• Collaborate with culinary and operations departments on menu development, event detailing, and event execution
• Oversee catering event operations to ensure all client's needs and expectations are met 
• Recruit, schedule, train, and develop employees to ensure standards are followed ensuring quality in final presentation and service
• Ensure accurate reporting of all catering related revenue, expenses, and receivables, deliver sales, food, and labor targets and maintaining department budgets
• Ensure compliance with all food, occupational and environmental safety policies

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Bachelor?s degree preferred or at least 3 years of related experience required
• Previous experience in a supervisor or manager level role in special events, hospitality, or catering required
• Ability to maintain effective client and customer rapport for mutually beneficial business relationships required
• Must have excellent interpersonal communication, client relations, and ideally sales skills
• Must be comfortable working in a collaborative team dynamic
• Complete Food Handlers and Alcohol Service Certifications as required
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lbs. and ability to stand for extended periods of time
• Must have availability to work operations, event-based hours, including evening, weekend, and potentially holiday hours

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Education

About Aramark

About Aramark
We are a leading global provider of food, facilities and uniform services to education, healthcare, business & government, and sports & leisure. Spanning over 20 countries across 4 continents around the world with a team, we are a team of over 250,000 employees dedicated to creating experiences that matter through our culture of inspired hospitality.

We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Click here to learn more about working with us, or connect with us on LinkedIn, Facebook, Instagram and X.

Our Mission
"Be Well. Do Well." is our global sustainability plan and vision for the future. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We have an ongoing commitment to equality, inclusion, empowerment, and respect. As part of our Be Well. Do Well. platform, our Diversity, Equity & Inclusion leadership and our newly founded Executive Diversity Council are building strategic focus to advance diversity, equity, and inclusion among our workforce and our wider communities. Click here to explore our vision and what we?re doing to create real change.

Our Benefits
We designed our benefits to promote a culture of health and wellbeing. No one knows what you need better than you, so we provide you with the necessary tools to help you take care of your health, family, finances, and future Please note that eligibility may vary depending on your role, hours worked and location. Click here to learn more.