Catering Manager - Chick-fil-A

CATERING MANAGER

The Catering Manager at Chick-fil-A Greengate Centre is a professional and leader in the restaurant dedicated to leading effective day-to-day catering operations and ensuring a positive guest experience in relation to hospitality, food quality, order accuracy and timing. 

Key Responsibilities

Lead Catering Guest Services & Hospitality:

• Provide a positive guest experience consistent with Chick-fil-A brand, culture and standard of excellence 
• Provide Second Mile Service to all catering guests (ex: cards for special occasions)
• Maintain and continue to grow existing relationships with catering guests
• Assist guests with placing orders
• Serve accurate and complete orders to guests
• Deliver food to catering guests
• Assist guests with setting up and serving food, as needed
• Make confirmation phone calls for upcoming orders
• Assist with following up with catering guests for feedback

Lead Day- to- Day Catering Operations:

• Write up and ring in catering orders
• Write up, ring in and build teacher lunches and packaged meal orders
• Enter orders into deferred system
• Process payments and handle cash 
• Prepare orders and bags for the upcoming day and days(s)
• Gather necessary items and assist delivery drivers to depart on time
• Assist with maintaining catering book and time slots (ex: Saturdays and holidays)
• Assist with catering data entry and record keeping
• Create a culture of continuous improvement and communicate operational improvements to Catering Director 
• Assist with keeping catering area clean
• Assist with keeping catering equipment clean and in working order
• Enter orders into AirTable and print for daily use
• Sign out and check in TMS units
• Lead opening catering procedures and end of day catering procedures
• Lead other catering team members to assist with daily catering operations

Lead Day-to-Day Catering Food Production

• Execute catering orders according to the daily schedule
• Work closely with and maintain an open line of communication with kitchen team members to effectively execute catering operations
• Assist kitchen with preparing orders (ex: wrapping sandwiches, counting trays, etc)
• Assist with monitoring food quality, food safety and presentation to maintain Chick-fil-A’s reputation for excellence 
• Compliance with health and safety regulations aligned with Chick-fil-A’s policies and brand standards

Training and Building Sales

• Assist with training Catering Support Team Members and Delivery Drivers
• Assist with training team members on basic catering procedures
• Assist with distribution of marketing materials to potential catering guests to continue building awareness of Chick-fil-A Catering
• Discuss creative ways to grow catering sales inside and outside the restaurant with Catering Director

General Requirements

• Minimum of two (2) years catering experience required
• Must be available to work a minimum of 40 hours a week
• MUST have open availability and be able to work a flexible schedule (any day of the week (except Sundays) and any time of the day (morning, afternoon and evening)
• MUST be available to work summer holidays and days leading up to and around major holidays (Easter, Halloween, Thanksgiving, Black Friday, Christmas Eve, New Years Eve, New Years Day)
• Must have a valid drivers license, good driving record and personal vehicle that can be used for deliveries and business travel 
• Must be ServeSafe certified
• Must be proficient in Microsoft Word & Excel; other programs beneficial
• Reports to Catering Director

Skills & Qualifications

• Demonstrates integrity 
• Strong ability to multi-task and delegate responsibility when appropriate
• Capable of working in a fast-paced, time sensitive environment
• Must be able to work with a sense of urgency
• Excellent time management skills
• Extremely detail orientated
• Strong problem-solving skills
• Self-motivated; ability to work unsupervised or with little supervision
• Capable and passionate about building relationships with guests
• Strong communication skills
• Resilient – able to handle set backs
• Friendly, personable and polite
• Positive attitude
• Professional appearance
• Able to work well with others

Benefits

• One (1) paid birthday day in the month of your birth
• Earned paid time off 
• Benefit options available after 90 days of employment 
• Uniforms purchased
• Paid employee meals

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Benefits

Paid time off, Health insurance, Employee discount

Job Type

Full time

Schedule

8 hour shift, Weekend availability