Catering Lead, Progressive Field at Delaware North

The opportunity

Delaware North Sportservice is searching for seasonal Catering Leads to join our team at Progressive Field in Cleveland, Ohio.

As Catering Lead, you will work under the direction of the department manager to ensure effective operations of all event spaces, including training and supervision of catering team members.

If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

Pay

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

• Train and supervise catering team members
• Ensure all food preparations, presentations, and service meet company standards
• Ensure responsible alcohol service and report any violations
• Answer guest questions and resolve guest complaints
• Ensure all workstations, pantries, and storerooms remain clean and sufficiently stocked

More about you

• Must be at least 21 years old
• Minimum of six months' experience in hotel, full-service restaurant, catering facility, or club environment required
• Detail-oriented with strong organizational and leadership skills
• Ability to work accurately, efficiently, and courteously in a high-pressure environment
• Ability to effectively communicate with guests, and retain and communicate menu information and service preferences
• Basic math skills to accurately account for cash and inventory
• No college degree required

Physical requirements

• Ability to lift up to 40 pounds for set-up, service, and clean up.
• Ability to stand and walk for the entire length of shift, including walking up and down stairs and lifting as the work duties demand.
• Variable temperatures – required to move between hot, noisy conditions of kitchen and climate-controlled dining environment.
• May be required to work in confined and/or narrow spaces.

Shift details

Day shift
Evening shift
Holidays
Evenings as needed
Monday to Friday
Weekends
8 hour shift
10 hour shift
Event based
Overtime as needed

Who we are

Delaware North operates concessions and premium dining at Progressive Field since dating back to 1994. The 35,041-seat venue is home to Major League Baseball's Cleveland Guardians.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.