CATERING & CONFERENCE SERVICES PLANNER - Compass Group, North America

Flik Hospitality Group

Salary: $25 / hour





What makes FLIK click



What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.




We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.










Job Summary






The Catering & Conference Services Planner will be responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and team members within in a corporate work environment. Our team provides a one-stop shop experience for our clients which provides a single point of contact for them to book their meeting space, add audio visual, additional items, order catering, and any other details related to their meeting to create a seamless booking process for our clients. The person in this role should have experience with corporate conference centers and knowledge of booking catering for clients. The Catering & Conference Services Planner will provide direct support to the Senior Conference Service Manager and General Manager and if senior leadership is unavailable, this person will be next point of contact to support and assist with overseeing the Planners.







Key Responsibilities:



+ Manage and oversee all meetings & events which includes assigning Planners & Audio Visual Technicians to meetings, detailing meetings, scheduling, and provide day of support to clients


+ Single point of contact for clients to reserve their conference rooms and detail all aspects of their meeting for a seamless meeting experience.


+ Utilize the room reservation system (EMS) to ensure all meeting details are input into the system to provide a single resource for information for all teams. Focus on strategic assignment of meeting space to maximize utilization.


+ Oversee day of meetings to ensure rooms are setup correctly with the proper equipment and amenities.


+ Knowledgeable about catering menus to be able to place catering orders for upcoming meetings and create upselling opportunities.


+ Oversee the Market assigned to this role. Assistance will include being assigned as the point of contact for specific VP’s and frequent users of EMS to assist with any of their requests. Will work directly with Facility Representative to ensure their site is updated in EMS with the latest inventory, provide support and troubleshoot any issues that may occur.


+ Educate and provide guidance for a client as they navigate reserving conference rooms, equipment, and catering in a post-COVID environment.


+ Assist with supporting EMS in submitting tickets and following up with clients regarding any issues related to EMS.


+ Provide high level AV/IT support to clients.






Preferred Qualifications:



+ A Bachelor’s Degree preferred.


+ Minimum of two years’ experience a conference center or corporate environment


+ Minimum of one year leadership & management experience of overseeing a team of one to ten team members


+ Minimum two years experience with catering


+ A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the planner’s job, and excellent phone skills.


+ Exceptional client service skills


+ The ability to work under pressure, prioritizing tasks and juggle many jobs simultaneously.


+ Excellent listening, oral, and written communication skills.


+ Strong computer skills and knowledge of office technology / equipment, experience with conference center reservation system (EMS)






Apply to Flik today!


Flik is a member of Compass Group USA


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)





Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.


Applications are accepted on an ongoing basis.


Flik maintains a drug-free workplace.


Associates at Flik Hospitality are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Paid Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)



Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf) for paid time off benefits information.


Req ID: 1365864


Flik Hospitality Group


JEANNE M LANE


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