Catering and Conference Services Manager - The Abbey Resort

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Location Description:

Are you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service?  Then The Abbey Resort is The Lake Geneva Experience you are looking for!  We aim to hire individuals who are ready and committed to People First, Integrity and Excellence by creating memorable experiences in the lives of all we serve.       As part of the Abbey Resort family, you are considered to be a ‘transformational agent’ for our guests and ‘the best of the best’!  You will have the opportunity to join an incredibly talented team at an all-service resort situated on the beautiful shores of Geneva Lake. Our property mission is to exceed guests’ expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations.  Every Guest, Every Associate, Every Time!  We offer an array of great benefits for all Abbey employees including property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Café Latte, Avani Spa and Salon, as well as discounted room rates for friends and family. We also offer on the job training, uniforms, recognition programs, housing options, free parking, and free employee meals through our Employee Galley.    Scheduled hours may vary based on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours in order to properly support overall operations.  We’re always ready to lend a helping hand, as such, you would be required to perform other tasks and duties as assigned.  If you are ready to come Be The Difference – apply now! 

Overview:What you will have an opportunity to do:
  We are looking for a highly motivated and analytical individual with experience in creating and managing luxury meetings and catering events to join our team as Catering Sales Manager.   The Catering Sales Manager is a key position that will be responsible for selling revenue generating catered events to include, but not limited to meetings & conference events as well as social and one day gatherings , with all relevant profit driving components. They will assist the Director of Catering to ensure booked affairs are following the property policy while maintaining high standards of quality and efficiency. Maintaining optimum guest satisfaction and meeting or exceeding overall profitability objectives.   In addition, the position will detail, service, and plan for the success of these events with collaboration of key departments to achieve maximum profitability and guest satisfaction. The successful candidate will be creative, a problem solver, has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team.   Your Role:

• You will oversee the coordination and successful execution of all programs/services contracted through the sales/catering department.
• You will help to rectify any deficiencies for improvement with respective operational departments and work especially closely with the banquets department.
• You will work closely with the Sales teams to build relationships with area businesses, associations and SMERF entities to develop the social business segment to support the revenue goals of the resort.
• You will coordinate and communicate with outside vendors to maximize relationships, profitability, performance, and service standards.
• You will have a genuine internal drive that demonstrates consistent regard and dedication to guests and the organization by being engaged, interested, and productive.
• You will maintain a working knowledge of the marketplace; actively and collaboratively assists in building the best practices necessary for the resort's success.
• You will possess strong organizational skills and be detail-oriented to ensure cooperation and coordination with other departments/managers in the daily flow of our Resort's Operations. Environment:
  Indoor environment with carpeted surfaces. Well-lit with good ventilation. Property venue touring and event oversight will include both indoor and outdoor venues, and all-weather conditions.  Qualifications:What are we looking for?
• High school diploma or equivalent.
• College degree preferred or equivalent work experience.
• Working knowledge of a hotel.
• Highly developed communication skills.
• Computer literate in Microsoft Word, Publisher and able to learn the Salesforce-Delphi system
• 1 – 2 years previous experience in the hospitality industry.
• CMP certificate desirable, but not necessary   We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.   Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.