Catering & Banquet Services Coordinator - Encore Boston Harbor

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

The Encore Boston Harbor Coordinator of Catering & Banquets will be responsible for greeting guest warmly, answering phones professionally, confirming appointments, expeditiously handling walk-ins, maintaining cleanliness of office area, and assisting Catering and Restaurant Events managers and directors with all tasks, including typing, filing, photocopying, distributing, faxing, mailing, assisting with corporate and social clients on a daily basis while treating all confidential information appropriately, and maintaining all Encore Standards; and ensuring excellent guest and team member experience. 

JOB RESPONSIBILITIES:  

• Adheres to all Encore Boston Harbor core values and property and department standards. 

• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Follows all applicable internal policies, federal and state laws, rules, regulations and controls property wide.
• Delivers and maintains a maximum level of property-wide service and satisfaction. 
• Contributes to company-wide communication and best practices.
• Assists in providing training opportunities for team members.
• Keeps informed of all new developments within the department.

• Delivers professional internal and external guest service, which may require levels of patience, tact and diplomacy.
• Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• The Catering & Banquets Coordinator directly assists 2-3 Catering Managers/Restaurant Group Sales Managers/Directors in all aspects of event planning
• Creates and confirms Catering Event Orders/Restaurant Event Orders based on event specifications
• Manages business calendars and maintains client correspondence records
• Answers the phone for catering/Restaurant inquiry calls and communicates general catering/restaurant information to existing or potential clients
• Communicates professionally with internal and external business communication, both written and verbal
• Is responsible for managing/routing high volume multi-line telephone calls and taking message.
• Accountable for typed correspondence.
• In charge of making photocopies, sending and receiving faxes.
• Assists with special projects and other requests from management. Works with safety as a priority and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

JOB REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience: 

High school or equivalent degree preferred.  Bachelor’s Degree in a related field or equivalent experience preferred.

Candidates must be able to communicate, read and write in English fluently and in a professional manner.  Second language a plus.

Previous work experience as receptionist, secretary or other administrative position in a high-end, luxury environment is preferred.

Experience with multi-line phone system a plus.

Must be proficient in computer systems: including MS Office, Outlook.

Knowledgeable of Delphi and Guest Bridge a plus.

Requires the ability to follow directions and work efficiently within a team environment.

Requires general computer skills and basic knowledge of Microsoft Office.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Knowledge of union as well as non-union working environments preferred.

Additional knowledge specific to the job if necessary.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. 

Work Environment:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate.  When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.