Category Ops Manager - Support - US Foods
Garland, TX
About the Job
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE.
Join Our Community of Food People!
Supports Area Merchandising by addressing and resolving escalated sales questions and requests in a timely manner, utilizing detailed knowledge of U.S. Foods products, systems and tools. Primary liaison between PSSA, RSC and Category Management as it relates to merchandising activities. Works closely with the area departments, particularly category management and replenishment to support efforts with vendors and suppliers to communicate important information.
* 4 Direct Reports: Product Sales Support Associates (PSSA)*
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Act as the central escalation point of contact for all internal merchandising inquiries related to product, specifications, availability, and substitutions from PSSA
+ Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries
+ Vacancy support and backup to COM and PSSA roles
+ Support Category Operations Managers in the different categories (Produce, Grocery, COP and Non-Foods) with all analytics requests, local flyer item selection and rebate solicitation, Roll Out Book reviews and assortment projects – including E&O follow up, CASIS billings and vendor meeting preparation
+ Serve as gatekeeper of NIR process and tracking log – includes approval process, 30/60/90-day tracking follow-up, etc.
+ Support PSSA/COM with escalation requests for proprietary SKU tying
+ Enter DCT’s for COM’s on new items & local flyers.
+ Analyze weekly ATC communicates and disseminate direction to appropriate parties.
+ Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on PSSA escalated inquiries.
+ Serve as escalation point of contact for RSC inquires
+ Support PSSAs/COMs with sourcing/market baskets/special pricing requests.
+ Gatekeeper of all COM related inquires; researching APN lookups, attaching vendors, items and pricing to later approve and send to buyer.
+ Other duties assigned by manager.
SUPERVISION:
N/A
RELATIONSHIPS
• Internal: Category Operations Managers, Marketing Managers, Replenishment (Local & RSC), Pricing team, Territory Managers, Account Executives
• External: Local vendors and brokers, as needed.
WORK ENVIRONMENT
Office environment.
MINIMUM QUALIFICATIONS
+ Must possess a minimum 5 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment.
+ Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel.
+ Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills.
+ Must be external and internal customer service focused.
+ Ability to research, escalate and follow up on inquires with a great sense of urgency.
+ Must have the ability to overcome objections and obstacles, with a solution-based attitude
+ Education
+ College degree or equivalent distribution or food service supply chain experience required.
PREFERRED QUALIFICATIONS
Previous US. Foods experience preferred.
PRISM/Merlin/Tandem skills preferred.
PHYSICAL QUALIFICATIONS
• Must be able to perform the following physical activities for described length of time
• List the required physical activities including length of time performing each activity referencing the key below
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO: FREQUENCY:
STAND : OCCASIONALLY
WALK: OCCASIONALLY
DRIVE: NEVER
SIT: FREQUENTLY
_LIFT_
1-10 lbs (Sedentary): OCCASIONALLY
11-20 lbs (Light): NEVER
21-50 lbs (Medium): NEVER
51-100 lbs (Heavy): NEVER
Over 100 lbs (Very Heavy): NEVER
_CARRY_
1-10 lbs (Sedentary): OCCASIONALLY
11-20 lbs (Light): NEVER
21-50 lbs (Medium): NEVER
51-100 lbs (Heavy): NEVER
Over 100 lbs (Very Heavy): NEVER
PUSH/PULL: NEVER
CLIMB/BALANCE: NEVER
STOOP/SQUAT: OCCASIONALLY
KNEEL: OCCASIONALLY
BEND: OCCASIONALLY
REACH ABOVE SHOULDER: OCCASIONALLY
TWIST: OCCASIONALLY
GRASP OBJECTS: FREQUENTLY
MANIPULATE OBJECTS: FREQUENTLY
MANUAL DEXTERITY: FREQUENTLY
*EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*
Puede ver este sitio de empleo y aplicación en español utilizando la configuración de su navegador o teléfono móvil. Haga clic a continuación para obtener más información.
Microsoft Edge (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Microsoft_Edge_Spanish_Instructions.pdf)
Google Chrome
Safari
iPhone
Androide (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Android_Spanish_Instructions.pdf)
US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.
US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USF_CCPA_policy.pdf) .
US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.
EEO is the Law poster is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
EEO is the Law poster supplement is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
Pay Transparency policy statement is available here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.
Join Our Community of Food People!
Supports Area Merchandising by addressing and resolving escalated sales questions and requests in a timely manner, utilizing detailed knowledge of U.S. Foods products, systems and tools. Primary liaison between PSSA, RSC and Category Management as it relates to merchandising activities. Works closely with the area departments, particularly category management and replenishment to support efforts with vendors and suppliers to communicate important information.
* 4 Direct Reports: Product Sales Support Associates (PSSA)*
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Act as the central escalation point of contact for all internal merchandising inquiries related to product, specifications, availability, and substitutions from PSSA
+ Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries
+ Vacancy support and backup to COM and PSSA roles
+ Support Category Operations Managers in the different categories (Produce, Grocery, COP and Non-Foods) with all analytics requests, local flyer item selection and rebate solicitation, Roll Out Book reviews and assortment projects – including E&O follow up, CASIS billings and vendor meeting preparation
+ Serve as gatekeeper of NIR process and tracking log – includes approval process, 30/60/90-day tracking follow-up, etc.
+ Support PSSA/COM with escalation requests for proprietary SKU tying
+ Enter DCT’s for COM’s on new items & local flyers.
+ Analyze weekly ATC communicates and disseminate direction to appropriate parties.
+ Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on PSSA escalated inquiries.
+ Serve as escalation point of contact for RSC inquires
+ Support PSSAs/COMs with sourcing/market baskets/special pricing requests.
+ Gatekeeper of all COM related inquires; researching APN lookups, attaching vendors, items and pricing to later approve and send to buyer.
+ Other duties assigned by manager.
SUPERVISION:
N/A
RELATIONSHIPS
• Internal: Category Operations Managers, Marketing Managers, Replenishment (Local & RSC), Pricing team, Territory Managers, Account Executives
• External: Local vendors and brokers, as needed.
WORK ENVIRONMENT
Office environment.
MINIMUM QUALIFICATIONS
+ Must possess a minimum 5 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment.
+ Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel.
+ Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills.
+ Must be external and internal customer service focused.
+ Ability to research, escalate and follow up on inquires with a great sense of urgency.
+ Must have the ability to overcome objections and obstacles, with a solution-based attitude
+ Education
+ College degree or equivalent distribution or food service supply chain experience required.
PREFERRED QUALIFICATIONS
Previous US. Foods experience preferred.
PRISM/Merlin/Tandem skills preferred.
PHYSICAL QUALIFICATIONS
• Must be able to perform the following physical activities for described length of time
• List the required physical activities including length of time performing each activity referencing the key below
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO: FREQUENCY:
STAND : OCCASIONALLY
WALK: OCCASIONALLY
DRIVE: NEVER
SIT: FREQUENTLY
_LIFT_
1-10 lbs (Sedentary): OCCASIONALLY
11-20 lbs (Light): NEVER
21-50 lbs (Medium): NEVER
51-100 lbs (Heavy): NEVER
Over 100 lbs (Very Heavy): NEVER
_CARRY_
1-10 lbs (Sedentary): OCCASIONALLY
11-20 lbs (Light): NEVER
21-50 lbs (Medium): NEVER
51-100 lbs (Heavy): NEVER
Over 100 lbs (Very Heavy): NEVER
PUSH/PULL: NEVER
CLIMB/BALANCE: NEVER
STOOP/SQUAT: OCCASIONALLY
KNEEL: OCCASIONALLY
BEND: OCCASIONALLY
REACH ABOVE SHOULDER: OCCASIONALLY
TWIST: OCCASIONALLY
GRASP OBJECTS: FREQUENTLY
MANIPULATE OBJECTS: FREQUENTLY
MANUAL DEXTERITY: FREQUENTLY
*EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*
Puede ver este sitio de empleo y aplicación en español utilizando la configuración de su navegador o teléfono móvil. Haga clic a continuación para obtener más información.
Microsoft Edge (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Microsoft_Edge_Spanish_Instructions.pdf)
Google Chrome
Safari
iPhone
Androide (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Android_Spanish_Instructions.pdf)
US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.
US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USF_CCPA_policy.pdf) .
US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.
EEO is the Law poster is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
EEO is the Law poster supplement is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
Pay Transparency policy statement is available here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.
Source : US Foods