CAT Repair Solution Site Manager - Sedgwick Claims Management Services, Inc.
Telecommuter, AR
About the Job
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Most Loved Workplace®
Forbes Best-in-State Employer
CAT Repair Solution Site Manager
PRIMARY PURPOSE: To manage CAT Repair Solution Sites.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Coaches and mentors CAT contractors on processes and systems.
- Monitors CAT contractors Service Level Agreement (SLA) performance objectives.
- Prioritizes CAT contractor needs for the CAT Repair Solutions Team.
- Provides feedback to Leadership Team on process challenges facing CAT Sites.
- Manage Repair Solutions network's core business.
- Pricing research/development.
- Develops and delivers CAT site training and performance reviews
- Provides on boarding assistance to the Business Development department for new carriers seeking CAT Repair Solutions.
- Cross trains inter-departmental employees and cross-company employees
- Performs quality assurance inspections on completed repairs
- Drive Production and Repair Cycle Time
- Serves as subject matter expert and/or project leader on the following industry systems: Mitchell, CCC and Audatex
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Supports the organization's quality program(s).
- 75% Travels
SUPERVISORY RESPONSIBILITIES
- Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
- Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
- Provides support, guidance, leadership and motivation to promote maximum performance.
QUALIFICATIONS
Education & Licensing
High school diploma or GED required. Bachelor’s degree from an accredited college or university preferred.
Experience
Four (4) years of experience in construction restoration or insurance.
Skills & Knowledge
- Thorough knowledge of operations, body shop and CAT site management
- Strong oral and written communication skills
- PC literate, including Microsoft Office products; strong Excel and database skills
- Strong understanding of data analytics.
- Good judgment and sound decision making skills
- Excellent organizational skills, accuracy, and attention to detail
- Initiative and ability to multi-task
- Leadership/management/motivational skills
- Excellent customer service skills
- Ability to work independently or in a team environment
- Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.