Casual Dining General Manager - TGI Friday's

To lead a team of Restaurant Managers and Team Members in the execution of an

excellent Guest experience. Ensure decisions and actions are in alignment with the

Credo and Values and all TGI Fridays standards are met. Select, coach and develop

Team Members.

BENEFITS -

We offer a comprehensive total rewards package after one year of service to employees that meet

our benefit eligibility requirements (if any benefits listed are required by State or Local Laws

eligibility requirement not applicable )

The total rewards package includes, but is not limited to, the following:

 Competitive wages

 DailyPay Option

 Paid Vacation

 Medical, dental, and vision plans

 Flexible Savings Account

 Short-term disability

 Life, AD&D, and accident insurance

 Legal Solution Plan

 Employee assistance program

 Opportunity for advancement

 Paid Sick Leave

 Retirement Plans

General Manager Job Duties

 Manages all day-to-day restaurant operations with a focus on delivering a

great Guest experience; directly supervise and support 3–6 Managers and all

FOH and BOH hourly Team Members; manages all profit and loss centers.

 Aligns all behavior with the Credo and Values.

 Executes on all brand standards through managing and coaching Team

Members and Managers.

 Frequently interacts with Guests to ensure they receive the Fridays Service

Style experience; follow up on any issues and complaints they may have to

ensure Guest Satisfaction.

 Proactively run a shift and anticipate Guest needs.

 Ensures that the restaurant and staff are set up for an outstanding shift.

 Identifies opportunities to drive sales, traffic and return visits with a 4-wall

mentality; oversee implementation of local store marketing and national

marketing promotions.

 Determines current and future staffing needs in the restaurant to ensure an

adequate number of talented Team Members are available to deliver a great

Guest experience.

 Identifies and develops high potential Team Members and Managers to fill

future openings.

 Provides ongoing and honest feedback, coaching and development to

managers and Team Members.

 Evaluates performance fairly and frequently and holds managers and Team

Members accountable to results.

 Creates a safe, clean and discrimination-free environment for all managers,

Team Members and Guests by ensuring all legal and company standards are

met.

 Respond to Guest service complaints either in person or over the phone,

taking any and all appropriate actions to turn dissatisfied Guests into return

Guests.

 Completes all financial and personnel / payroll related administrative duties

in and an accurate and timely way, in accordance with company policies and

procedures.

 Ensures all newly hired Team Members follow and complete their

appropriate training plan, including required paper and electronic

paperwork (tip credit notices included where applicable).

 Approves disciplinary actions pertaining to termination.

 Validates inventory per company standards.

 Ensure proper security procedures are in place to protect Team Members,

Guests and Company assets.

Experience level:

 2 years

COVID-19 considerations:

Fridays follows all Federal and local Covid-19 Guidelines.

Experience:

 General Manager: 2 years (Preferred)

License/Certification:

 Driver's License (Required)

Shift availability:

 Day Shift (Required)

 Night Shift (Required)

Work Location: In person

Salary