Casino Shift Manager - Golden Nugget

Casino Shift Manager

A Casino Shift Manager in Table Games plays a crucial role in ensuring smooth operations, customer satisfaction, and compliance with regulatory requirements in the casino's table games department.

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
• Directly oversees the operation and supervision of the number and type of table games.
• Responsible for providing on the job training, including service enhancement techniques.
• Responsible for maintaining proper staffing levels at all times.
• Responsible for enforcing company policies with the authority to issue appropriate discipline up to and including written disciplinary action notices.
• Establishes performance expectations and holds staff and self-accountable to ensure objectives are attained and also accountable for the development and performance of supervisors and dealers, including the issuance of annual performance evaluations.
• Responsible for rewarding supervisors and dealers with commendations and making recommendations for Employee Recognition programs.
• Demonstrates consistent and sound decision making ability, including complex and challenging situations involving guests and/or employees.
• Ensures compliance with CCC / DGE regulations, company policies & procedures and internal controls.
• Ensures a high level of customer service is consistently provided.
• Provides a professional, cohesive and positive work environment.
• Responsible for the daily distribution and reconciliation of the cards, dice and tiles.
• Responsible for establishing and maintaining cohesive interdepartmental relationships.
• Perform other duties as assigned.

• Must be knowledgeable of games and casino rules, procedures, and regulations.
• Minimum five (5) years’ experience as a pit manager. Experience in two (2) games as a pit manager (one game preferably craps) with knowledge in two other games.
• Experience as a dual rate shift manager preferred but not compulsory. 
• Strong supervisory skills, and must possess demonstrated leadership ability among peers. 
• Must currently possess a Key License with the NJDGE or be eligible to obtain the credential from the NJDGE.

What we offer you: 

• Benefit options available 

• Paid Time Off 

• 401K 

• Opportunities for advancement 

• Positive and respectful work environment where diversity is valued 

• Generous employee discounts on dining, retail, amusements, and hotels 

• Community volunteer opportunities 

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. 

If you require alternative methods throughout the application process, contact Golden Nugget Human Resources at 609-441-8474 or via email:  GNACHRInfo@gnacm.com