CASHIER - ROOM SERVICE (PART TIME) - Hard Rock International (USA), Inc.

The primary responsibility of the In-Room Dining Cashier/ Order taker is to take guests orders over the phone in a quick and friendly manner. #zipcorporate

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Answer telephones using appropriate etiquette including answering the phone within 3 rings
• Take the guest order, always trying to use suggestive/ upselling techniques
• Provide an expected delivery time for their order
• Place and log call backs for all IRD orders within appropriate time frame to ensure guest satisfaction
• Communicate daily specials and answer any questions guest may have in regard to the menu having to do with food and / or beverage
• Anticipate guests’ service needs by asking appropriate questions
• Speak to guests’ and co-workers using clear, appropriate and professional language
• Process all guest orders thru the POS terminal noting food modifiers for guest special requests
• Adhere to the Hard Rock cash handling policy
• Adhere to PCI compliance with regard to protecting guest information
• Protecting basic information from guest such as name, room numbers and credit card information.
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank
• Follow property control audit standards and cash handling procedures ( e.g blind drops)
• Transport bank to/from assigned workstation, following security procedure
• Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
• Notify management of maintenance repair issues
• Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times
• Assist the department to drive guest satisfaction by providing consistent guest experiences
• Properly address guest requests and inquiries by following departmental verbal script
• Complete any additional reasonable requests by management

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Minimum six (6) months of related experience required
• Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Drivers of company vehicles must have a valid driver’s license and meet the requirements/standards listed on the Motor Vehicle Permit Application provided by Hard Rock.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must have a friendly and outgoing personality.
• Ability to work independently and willingness to learn.
• Must be able to work at a rapid pace, while maintaining attention to detail.
• Able to handle stress arising from management of operations and volume of work.
• Must be twenty one  (21) years of age or older.

PHYSICAL DEMANDS

• Ability to stand for extended periods of time.
• Ability to walk distances.
• Ability to tolerate exposure to heat, cold, and loud/noisy environment.

DISCLAIMER:
This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCK