Cashier - Surge Adventure Park

The Cashier employee reports directly to the Director and to the Manager of Surge Adventure Park.

Cashier employees are expected to:

• Represent Surge Adventure Park by maintaining a professional attitude and appearance in keeping with the park's philosophy.

• Communicate and enforce all park regulations and jumping rules in a personable and professional manner.

• Communicate any potentially dangerous elements of the facility to the Manager and to a Director of Surge Adventure Park.

• Ensure the accurate and complete registration/waivers. If uncertain consult with management prior to admitting anyone into the park.

• Attend ALL scheduled staff meetings ? Participate in and help facilitate staff training. ? Be on time for your shift.

• Properly open and close the front desk each day according to Standard Operating Procedures.

• Accurately book, change and cancel jump appointments.

• Acknowledge and greet everyone who enters and leaves the facility.

• Provide detailed descriptions of the park, birthday packages, services, facility features and hours of operation.

• Utilize park computer with skill and proficiently.

• Answer phone promptly and use the guest's name during phone conversation

• Actively promote the park, birthday packages, sessions and retail, as well as programs, promotions and/or discounts available.

• Maintain eye contact when addressing external and internal guests.

• Handle guests' questions and concerns professionally and courteously.

• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.

• Maintain a clean, safe, fully stocked and well organized work area.

• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.

• Maintain a positive attitude and contribute toward a quality work environment.

• Regularly attend, participate in and support training and staff meetings.

• Assist in all areas of operation as requested by management.

• Communicate to management any and all occurrences involving staff or guests in the park that require attention.

Job Requirements:

• Be 16+ years of age
• Have the ability to lift 50+ pounds, climb a flight of stairs, and assist on attractions in the event of an emergency.
• Have the ability to effectively and verbally communicate with guests in order to ensure proper safety for everyone in the facility
• Have the ability to stand for long periods of time without assistance
• Have the ability to visually inspect all equipment for safety
• All employees are required to professionally communicate with management without the help of a third party (ex. parents, friends, or coworkers).
• Employees should be able to manage time effectively and arrive to work on time.

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