Cashier/Customer Service Representative- Frankstown Avenue Sunoco - SG II Group LLC

Summary:  Responsible for recording sales transactions on the cash register and providing general customer assistance by performing the following duties in a convenience store/gas station setting.

• Duties and Responsibilities include the following. Other duties may be assigned.

• Operate cash register and all point-of-sale equipment accurately & efficiently.
• Quickly and accurately scan and bag all items.
• Receive payment by cash, credit/debit cards, or gift cards in accordance with store procedures.
• Issue change, refunds, or credits due to customers with appropriate receipts for each transaction.
• Process merchandise returns and/or exchanges in accordance with store policies.
• Redeem food stamps and coupons if applicable.
• Follow all Company credit card, cash, merchandise handling policies, including lottery, tobacco sales, & gas station loyalty programs; vendor coupon & food stamps redemptions.
• Count money in cash drawer & coin box at the beginning and in the end of shift to ensure that amounts are correct and that there is adequate change.
• Calculate total payments received during the shift, and reconcile this with total cash sales according to the shift report.
• Provide excellent customer service to all customers.
• Provides and initiates assistance for customers as needed inside and outside the store at pumps.
• Resolve and report customer complaints tactfully and promptly.
•  Maintain clean appearance of the store and all the equipment on a daily basis.
• Stock walk-in cooler and other racks or equipment as assigned by the Manager.
•  Accept and check in vendor deliveries; pay by cash to cash vendors.
• Receive incoming telephone calls and takes accurate messages for appropriate person.
• Compile shift reports and other reports & records required by management.
• Maintains adequate stock of paper forms for the cash register area, and notifies the Manager when additional supplies are needed.
• Attend store meetings and training sessions as requested.
• Train new cashiers on approved company procedures.
•  Place cash drops and transaction records into safe in accordance with store procedures on a daily basis.
•   Report any problems or discrepancies to the Manager.
•  Perform other related duties as assigned.

Education:

• High School Diploma or Equivalent. Prior cashier experience helpful.