Cashier - Customer Service Representative - Residing Hope

The Customer Service Representative is primarily responsible for performing check out procedures, assisting customers, and assisting in sorting, pricing, and arranging the items in the Resale Shop in a suitable manner for marketing to the public.

Knowledge, Skills and Abilities

• High School Diploma or GED and two (2) years retail or customer service experience preferred; or any combination of training, education and experience which would provide the required knowledge, abilities and skills to successfully perform in this role.
• Must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals; ability to write routine reports and correspondence; ability to speak effectively with individuals and small groups.
• Must have a working knowledge of cash register and general office equipment.
• Must have the ability to meet customers and/or donors in a friendly, courteous, and professional manner.
• Must have a working knowledge of retail store operations, including sales, customer service, inventory, and pricing.
• Ability to maintain sensitivity to our target population’s cultural and socioeconomic characteristics.

Job Duties and Responsibilities

• Operates cash registers in a professional manner and efficiently manages cash handling procedures.
• Assists customers promptly and courteously.
• Ensures cleanliness in the store showroom and bathrooms.
• Sorts, cleans, and prices merchandise to be sold.
• Displays merchandise in a pleasing and marketable manner.
• Assists Management in any additional duties as needed.
• Represents Residing Hope in a positive manner to donors, customers, and the general public and provides exceptional customer service.
• Perform all other job duties and responsibilities, as assigned.

Employment Requirements

• Valid driver license with a clean driving record, required.
• Minimum of a high school diploma or GED equivalent, required.
• Ability to read, write and speak proficiently in English, required.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Schedule

This position works a flexible schedule, possibly including weekends and evenings, up to twenty-nine (29) hours per week. Flexibility to work evenings and weekends is required, as needed. Schedule may be subject to change at any time, with or without notice. Other policies concerning this position are set forth in the current policies and procedures manual.

Equal Employment Opportunity

Residing Hope is an Equal Opportunity Employer. Race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other categories protected by law are not factors in employment, promotion, compensation or working conditions.