Cashier - Wellspring Living

Cashier, Wellspring Treasures

Organization Type: Non-Profit, Faith-Based, 100+ Employees

Position Type: Part-Time; Hourly Non-Exempt

Department: Retail

Reports to: Store Manager, Duluth

Hours: Minimum 8 hours on Saturdays; 9:30am-5:30pm

Location: Wellspring Treasures Retail Store, Duluth

Position Summary: The Cashier is the primary sales associate for Wellspring Treasures and serves as the face of Wellspring Living and the retail stores for customers and volunteers. The Cashier position is based on customer service, relationships, and assuring customers have a pleasant shopping experience. The Cashier is responsible for processing sales transactions in an accurate, timely manner and in accordance with all store pricing policies and operating procedures. This position also presents Wellspring Living’s mission and vision to first-time customers and updates repeat customers on current events and activities within the organization.

Responsibilities (include but are not limited to):

Retail Support

● Present a cheerful and friendly demeanor for customers as the face of Wellspring Living and Wellspring Treasures

● Provide customer service assistance to English and Spanish speaking customers

● Record transactions through the cash register in an accurate and timely manner

●Be attentive to machine tape levels and replace at the first sign of red

● Knowledge of today’s Specials

● Give Frequent Shopper Cards to customers and update cards with each purchase, marking cards for each $5.00 spent

● Verify customer information on check purchases (e.g., name, phone number, driver’s license number and expiration date)

● Obtain Manager on Duty approval for checks over $50.00

● Maintain the cash drawer and the cashier station in a neat, orderly manner

● Be alert to first-time shoppers and share information about the store and the Wellspring Living mission

● Give first-time shoppers the Wellspring Living flier/pamphlet

● Unload priced buggies and restore racks to neat and tidy conditions during times of slower store traffic

● Return hangers to backroom on a routine basis and keep store clutter out of site

● Utilize Volunteer support from the floor or backroom at the cash register to help bag, wrap dishes, box times, etc. during times of high store traffic

● Utilize Volunteer support from the floor or backroom to help bag, wrap dishes, box times, return hangers, clear clutter, keep the store tidy, etc. during times of high store traffic

● Call immediately for Manager on Duty involvement when anyone drops off furniture and/or furniture is sold

● Communicate to the Manager on Duty any unusual activity throughout the day

● Communicate/make end of shift notes for the Manager or oncoming cashier at the close of your shift to tie up any loose ends

Professional Qualifications:

● Simple math skills (e.g., addition, subtraction, percentage discounts, calculating tax)

● Retail or food service sales experience preferred

Position Requirements:

● Ability to sell, upsell, and shoulder sales objections/rejections

● Ability to remain calm under pressure (e.g., when customer changes mind, when cash register error occurs)

● Ability to lift objects up to 50 pounds and work for long periods while standing or walking

● Satisfactory criminal history background check

Skills:

● Efficiency and time management across multiple priorities

● Communication and collaboration

● Discretion and confidentiality for sensitive or restricted information

● Strength-based tendencies

● Relationship management across Wellspring staff, volunteers, and customers

Character Qualifications:

● Service driven

● Relationship focused

● Professional

● Team player

● Reliable

● Flexible

● Positive attitude