Cash Application Supervisor - Superior Air-Ground Ambulance

Under administrative review, is responsible for overseeing all aspects of the Cash Application section of the Accounts Receivable department. The Cash Application Supervisor may perform clerical duties of his or her staff as needed, as well as participate in other projects or special assignments in other sections of the Accounts Receivable department when appropriate.

Supports the guiding principles & vision by exhibiting the following behavior with staff, customers, patients, guests, and communities:
• Excellence & Competence
• Communication
• Accountability
• Responsiveness
• Ownership

Team Management: Supervise and lead the team of cash posting clerks or specialists, providing
guidance, training, and support as needed.

• Conduct performance evaluations for team members, providing feedback and coaching
   to support their professional development and ensure high levels of performance
• Deliver performance improvement plans to clerical support where appropriate

Cash Posting Oversight: Oversee the accurate and timely posting of cash receipts, payments, and
adjustments to customer accounts in accordance with established procedures and guidelines.

•  Maintain accurate and up-to-date records of cash posting activities, transactions, and
   elated documentation for auditing and reporting purposes.

Collaboration: Collaborate with other departments, such as accounting, finance, and customer
service, to ensure seamless communication and coordination regarding financial transactions
and customer accounts.

•  Address any issues or discrepancies related to cash posting promptly and effectively,
  working closely with team members and other stakeholders to resolve challenges.

Process Improvement: Develop and implement efficient processes and procedures to optimize
the cash posting workflow, streamline operations, and minimize errors.

•  Identify training needs within the team and provide ongoing training and development
  opportunities to enhance the skills and knowledge of team members.
•  Assist in revision of training materials as structure and policy change

Quality Assurance: Ensure the accuracy and integrity of financial data by performing regular
audits and quality checks on cash posting activities.

Reconciliation: Reconcile cash posting activities with bank statements and other financial records
to identify discrepancies and resolve any issues in a timely manner.

•  Ensure that all cash posting activities are completed within designated time frames to
  prevent any delays or disruptions in financial operations.

Reporting: Generate regular reports on cash posting activities, including key performance
indicators (KPIs) such as cash application accuracy, timeliness, and productivity.

•  Regular use of Power BI, and custom scripts to import data into legacy systems
• Occasionally support cash posting at the clerical level during periods of backlog or labor
  shortages

Minimum Qualifications:
• Minimum High School Diploma or equivalent.
• Healthcare experience preferred.
• Excellent verbal communications skills.
• Ability to multi-task and handle fair amount of stress when busy.
• Experience, education and/or equivalent training.
• Maintain a positive and professional attitude.
• Computer literate.
• Typing of at least 45 WPM.
• Ability to respond to common inquiries and forward appropriate complaints from employees, customers, agencies, facilities, and hospitals.
• Ability to effectively present information to Management.

Preferred Qualifications:
• Experience with ERA and EFT forms for healthcare payers .
• Knowledge of or previous experience running custom scripts to increase automations and efficiencies with legacy systems .
• Previous experience hiring, disciplining, and training clerical employees.